Homes Direct Telephone: 01902 556789 
Wolverhampton Homes is committed to improving customer access to fast and effective front line services. In 2007 we introduced Homes Direct, a single number telephone contact centre for reporting all repairs and housing enquiries which has proved popular and successful.
All calls to Homes Direct are recorded for training and quality purposes.
Opening hours:
Monday to Friday 8.30am – 6pm
Saturday 9.30am – 1pm
Outside these hours emergency repairs can be reported on 01902 552999.
This service can only deal with emergency situations, such as no heating/hot water. Currently, emergencies reported out of hours are not appointed but will be carried out within 24 hours. In addition, it cannot provide updates on previously reported repairs.
Please note: Calls to the emergency out of hours service are recorded for quality and training purposes.
You can also contact Homes Direct:
- by using the courtesy phones in your local One Stop Shop or the Civic Centre and dialling 6789
- by fax on 01902 556674
- by minicom 01902 551822
- by E.mail at homes.direct@Wolverhamptonhomes.org.uk
- on-line on our website www.wolverhamptonhomes.org.uk
- by text 60066 (start your text WHomes followed by a space)
We also have advisors who speak community languages on the team and access to interpretation services. Please ask for this service if required.
For Housing & Council Tax Benefit enquiries please call City Direct on 01902 551166.
Homes Direct Services:
- Report and enquire about repairs to homes managed by Wolverhampton Homes
- Estate Services - fly-tipping, grafitti, grounds and tree maintenance
- All Housing Enquiries such as rents, anti-social behaviour reports, right to buy, applications and lettings (a new way of letting homes started on the 3rd November 2009, properties will be advertised in our One Stop Shops and bidding is open from 6pm on Tuesday until 1pm on Monday every week),
- Take Wolverhampton Homes payments over the phone
