Tenancy Audit Information

Tenancy Audits: Getting to know our tenants better

Wolverhampton Homes are carrying out tenancy audits of Council properties. We are checking to ensure that the legal tenant is living in the property and that sub-letting or other activity that contravenes the Tenancy Agreement is not taking place.

When we visit you can raise any concerns with us or request information about the services we provide. You may wish to become involved with a local Tenants and Resident Group or take part in the next Estate Evaluation in your area.

Why Are We Doing This?

  To check that the legal tenant is living at the property
 To update information about tenants which will help with the future planning of the service
 To ensure tenants are complying with the tenancy agreement
 To provide information on the service we provide

When We Visit:

When we visit your home we will ask you a range of questions and carry out a brief inspection of the inside and outside of your home.

We will ask you for two forms of identity so that we have proof that you are the legal tenant of the property. One will be a document with your photograph such as:

 Your current passport
 Your photo driving licence or
 Your bus pass

In addition proof that you live at the property, for example:

 A recent bank statement, or
 A recent utility bill.

All staff carry Wolverhampton Homes ID cards. Always ask to see identification and never let anyone into your home who cannot prove who they are.

If you are not at home when we visit we will leave you a letter asking for you to contact us to make a convenient appointment for another visit to be made.

If you have any information about sub-letting, properties not being lived in or other activity that contravenes the Tenancy Agreement contact Wolverhampton Homes and we will investigate your complaint. You can contact us in confidence: your personal details will be kept confidential and not disclosed