Annual gas safety inspections

Gas leaks

If you discover a leak, see our Gas leaks web page.

Annual servicing

Your Landlord is required to carry out an annual gas service (safety check) on all appliances owned by them in its properties.

Why do they need servicing?
It is important that gas appliances are serviced annually to ensure that they are working safely and efficiently. If they were not serviced they could become dangerous and give off poisonous gases such as Carbon monoxide (CO)which are harmful and can kill. You must allow us to do this work but the service is free, and normally takes around a half an hour.

Wolverhampton Homes gas section

At present your landlord's gas section carry out gas services at approximately 19,600 properties annually.  This work is carried out by our Partnering Contractor Dodd Group who have a team of fully qualified engineers.

Appointments are available Mon-Fri 7am - 7pm (daylight hours in Winter time) and on Sat 8am - noon.

What do I need to do? 

Before your property is due to be serviced, you will receive a letter from Dodds on behalf of Wolverhampton Homes. This letter will give you a fixed appointment date with either a P.M or A.M slot and it will contain a freephone number where you should ring to confirm the appointment or book an alternative convenient appointment. We would ask that you make every effort to have the service carried out on the first appointment.

If you are out when the engineer calls for the appointment, the engineer will leave a card asking you to contact them to arrange a mutually convenient appointment. If you do not respond to this card within seven days then two follow up visits will be made with cards left as evidence that the call has been made.

Following a third no access visit, efforts will be made to contact you by phone at various times including out of hours for people with different work patterns and within seven days you will receive a letter from the Gas Services Property Supervisor with a follow up letter seven days later.

Your details will then be passed to the Principal Contract Supervisor who will engage with other parties such as Neighbours, Concierge staff, Estate Management, Social Services, Hospitals etc to find if there are any circumstances that may have prevented you from contacting us.

If there is still no access provided after 14 days then you will receive a final letter from the Gas Governance Manager informing you that we will be applying for a County Court Injunction.

Following a court appearance you may be ordered to provide access within 48 hours and pay all related costs as ordered by the Judge.

Ultimately as a last resort action will be taken by forced entry into your property and isolate the gas supply until service is allowed.

For more information or to book an appointment please contact Dodd Group on 0800 0854837.