Repair Appointments
When you report a repair to Homes Direct you will be given a Job reference number and date with Morning/AM or Afternoon/PM stipulated on it.
Times for appointments are stated below:
Morning/AM - between 8:00am and 1:00pm
Afternoon/PM - between 1:00pm and 4:30pm
- If you do need to arrange a new appointment for a repair please contact Homes Direct on: 01902 556789. You can also contact the service by Fax: 01902 556674, Minicom: 01902 551822; email: homes.direct@wolverhamptonhomes.org.uk; and by text 60066 (start your text Whomes followed by a space)
- You will be contacted by telephone if the operative cannot make the agreed times and a new appointment will be arranged when convenient.
- If you do not keep to the appointment arranged, then your job will be cancelled.
Completion Times (from reporting a repair)
- Emergency Repairs - 24 Hours
- Urgent Repairs - 7 Calendar Days
- Routine Repairs - 28 Calendar Days
Useful Telephone Numbers
Security: Bogus callers
When a Council Representative calls at your home to inspect or carry out a repair please check their identity card and ask for the job reference number. If this information cannot be provided do not allow access to your home, ring Homes Direct for further assistance on 01902 556789. See the information about bogus callers. |