Right to Repair
There are some repairs known as ‘qualifying repairs’ that legally have special priority. If they are not completed in the agreed timescales, and in accordance with legal requirements, you may be entitled to compensation. A list of these repairs and the response times are shown below.
The Qualifying Repairs are as follows:
Response within 1 working day
- total loss of electricity
unsafe electricity, lighting socket or electrical fitting
- total loss of water supply
- total or partial loss of gas supply
- blocked flue to an open fire or boiler
- total or partial loss of heating or water heating between 31st October and 1st May
- blocked or leaking foul drain, soil stack or (where there is no other working toilet in dwelling) toilet pan
- toilet is not flushing (where no other working toilet is in the dwelling)
- leaks from water pipes, heating pipe, tank or cistern
- insecure external window, door or lock
Response within 3 working days
- partial loss of electricity
- partial loss of water supply
- total or partial loss of space or water heating between 30th April and 1st November
- blocked sink, bath or basin
- tap which cannot be turned
- loose or detached banister or handrail
rotten timber flooring or stair tread.
Response within 7 working days
- leaking roof
- door entry phone not working
- mechanical extractor fan in internal kitchen or bathroom not working.
All repair requests should be reported to the Homes Direct, telephone 01902 556789. A Customer Service Advisor will then advise you how your request will be progressed.
Click here if you want further information about Right to Repair legislation. Copies of leaflets are available from the Homes Direct, or local housing office receptions. |