Your Repairs
Wolverhampton Homes will carry out repairs to your home. This section gives you more information on the repair services we offer.
You must report any repairs that are our responsibility immediately including blocked drains, leaks from pipes and any problems with the structure of your home.
Repair Categories
Our repairs categories and repair timescales are:
- Emergency and out of hours – response within 2, 6 or 24 hours depending on the nature of the repair
- Urgent – within seven calendar days
- Routine – within 20 calendar days
- Zoned repairs – within 90 calendar days
Emergency repairs include:
- Burst pipes
- Gas leaks
- Total loss of electric power
Urgent repairs include:
- Blocked sink, bath, wash hand basin
- Partial loss of electric power
- Partial loss of water supply
Routine repairs include:
- General repairs to flooring
- Replace or repair bath, basin, sink, waste fittings or brackets
- Renew internal doors
Zoned repairs include:
-
Repair to roof
-
Blocked or broken gutters or downpipes
-
Re-building of walls
To find out more about repairs are in each category please see the Tenants Handbook Section 5 Repairs and Maintenance document.
How to report repairs
You can report repairs by contacting us:
Telephone: 01902 556789 (Monday to Friday 8.30am-6pm, Saturdays 9.30am-1pm)
Email: homes.direct@
wolverhamptonhomes.org.uk
Minicom: 01902 551822
Fax: 01902 556674
Text us: 60066 (start your text WHomes followed by a space)
Website: Report a Repair Online
Emergency out of hours: 01902 552999
To find out more and to diagnose repairs please download the Tenants Handbook Section 5 Repairs and Maintenance
