We want to help make Wolverhampton an even better place to live. We want to provide great homes in clean, safe neighbourhoods where our tenants can access training, skills and job opportunities.

That’s why we’re working towards our vision for 2018 business plan – ‘Great homes, great places’.

But we know the world is changing. Customers’ expectations of what we should deliver, and how, is changing. More and more people are using the internet, the money local councils have to spend is falling. So, with less to go around – we want to make sure we’re focussing on the services and issues which matter to you.

We’ve spoken with tenants, leaseholders, local businesses and schools and these are the areas we'll focus on until 2018:

Life beyond decent homes+

The Decent Homes programme is due to finish in 2015. We want to make sure homes are maintained at the decent standard. We also want to invest and make improvements to our estates so that not only are we maintaining better homes, we’re helping to create better neighbourhoods.

Rent collections and reacting to the welfare reforms+

The government is reducing the amount it spends on welfare benefits. The removal of the spare room subsidy has already kicked-in and Universal Credit is on its way.

We want to offer support to our tenants – but we want to make sure we continue to collect as much rent as possible. If we collect less rent, the less money there’ll be to maintain the quality of homes and the services we deliver.

Delivering new commercial services+

We know that the public sector will be receiving less money from central government so we want to boost the money we can spend on our services by delivering and selling new services to owner occupiers. Any profit we make would go straight back in to support the services we already deliver for tenants and leaseholders.

If we do this – we think we can spread our costs better and provide better value which will mean we can do more for tenants with our management fee.

Jobs and skills+

In the past few years, nearly one hundred tenants have benefitted from our LEAP apprenticeship programme. Whether it’s training, work experience, full apprenticeships or just help with interview skills and CV writing; we think helping tenants get back into work is really important.

We want to develop our apprenticeship scheme so we can give more tenants the chance to get better skills and job opportunities.

Doing more online+

Thousands of tenants are using the internet now – whether it’s applying for jobs, doing their shopping or reporting their housing repairs.

We want to develop our online services so tenants can access services 24 hours a day – at a time which suits them best. It’s costs less for us to process online transactions and the more people do online, the more we can free-up our staff to offer help and support to those tenants who really need our help.

Maintaining what we already do+

We’ve been classed a ‘three-star’ excellent company; and we want to stay that way. We want to keep our services at that level.

 

More information

If you want to know more about what we're going to do then download our Vision for 2018 Business Plan.

Business plan 2013 to 2018.pdf

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