Keith is one of the many happy customers that has benefitted from our Click Start programme. He was so pleased with the support that he received he wanted to tell you all about his experience. It really helped him manage his Universal Credit claim and he couldn't be happier with the result.

Keith said:

I first heard about Click Start at the Jobcentre. I was worried about the switch to Universal Credit and the online applications that I would have to make. I was starting to panic. I thought that technology had passed me by and I was in need of getting up to speed. Click Start is a computer training course that is designed to boost people’s basic digital skills and help them to get into work, apply for benefits and manage their finances to name just a few. I gave the jobcentre my details and before I knew it I got a call from Pippa at Click Start. My first appointment was booked and I couldn’t wait to start…

I have learned so much over the last 6 weeks and I couldn’t thank Pippa enough. She is very understanding and helpful even though I really did feel like I knew nothing about technology. I didn’t even have a phone. Every week I would look forward to Pippa’s arrival as I was eager to learn. I managed to sort out my Universal Credit claim, apply for Money Smart services ran by Wolverhampton Homes and log into my online account, now called ‘My Account’, where I checked all things tenancy related. Keeping my flat is most important to me so making sure that I was on track with my finances was a big weight off my shoulders. I am now confident that my account is in credit and any repairs have been logged by checking online. Whenever I started to go wrong in my lessons, Pippa would point me in the right direction with her lovely and polite manner. It has also given me a new hobby, as I go to the library a few times a week to use their computers and practice my new skills

Click Start has given me so much confidence and has been one of the best things I have ever done. Just small things like keeping in touch with friends on social media and looking up any medication I get from the doctors really helps me feel that little happier. I even invested in a smartphone, so I can keep in touch with family and friends and it helps me to get out the house more and socialise.

If I can work with technology – anyone can. If someone would have told me six months ago that I could do what I can now on computers, I wouldn’t have believed them. Thank you Click Start for making me feel like I am back in the digital age.

Pippa, Click Start Tutor said:

It has been such a pleasure working with Keith. Even though he thought that technology had passed him by, it was great to prove him wrong and show him that technology isn’t as daunting as some people think. If you are worried about your Universal Credit claim or just want to get more digitally savvy – I would strongly encourage you to get in touch. The Click Start programme is a great way for people to build on their computer skills and take full advantage of all the services we have to offer at Wolverhampton Homes.

Would you like a litle extra help like Keith? Get to know more about Click Start by getting in touch with the team today.

They’re just one click away… 

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