From Monday 11 November 2019, there will be changes to City of Wolverhampton Council's Housing Benefit advice service offered at our Bilston and Wednesfield one stop shops. 

Housing Benefit advice will only be available at our Bilston one stop shop on Wednesday mornings between 9am and 1pm, and at our Wednesfield one stop shop on Wednesday afternoons between 2pm and 5pm. Please note that this service is available by appointment only.

If you would like to make an appointment, please speak to one of our one stop shop Customer Services Advisors, who will be more than happy to help you. 

If you need to speak to someone sooner about Housing Benefit or while you wait for your appointment, you can contact the council using the courtesy phone located in the one stop shops on 1166.

Alternatively, you can make an appointment to visit the Civic Centre on Thursdays. Please speak to one of our Customer Service Advisors to arrange an appointment.

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