Listen and Translate

Your health and safety, as well as that of our staff and partners is our top priority and we are closely monitoring the situation around coronavirus. We know that many of you may be concerned about the virus and we are working hard to ensure that we can continue providing essential services to you while following government guidance around limiting the spread of infection.

Following the Prime Minister's announcement on Monday 23 March 2020, everyone should stay at home. People should only venture out for very limited purposes. These are:

  • Shopping for basic necessities, as infrequently as possible.
  • One form of exercise a day - for example a run, walk, or cycle - alone or with members of your household.
  • Any medical need, to provide care or to help a vulnerable person.
  • Travelling to and from work, but only where this is absolutely necessary and cannot be done from home.

The key symptoms of coronavirus are:

  • A high temperature – you feel hot to touch on your chest or back.
  • A new, continuous cough – this means you've started coughing repeatedly.

If you have symptoms and live on your own, you should stay at home (self-isolate) for seven days. If you live with other people, all household members should stay at home for 14 days from the day the first person got symptoms.

We are looking at different ways of keeping in touch by phone, email or video calls if our usual visits can’t take place.

We are monitoring the situation closely and will adapt how we provide our services in line with current advice from the government and Public Health England (PHE). 

The link below will take you to the latest updates from the City of Wolverhampton Council’s Director of Public Health, links to national public information, advice and guidance. It is a live site, with information being added all the time, so please check back regularly.

Click here to visit the council's website

 

Important information about our services

We need to ask you questions

When you contact us, we will ask you some simple questions to determine the level of risk to you, our staff and our partners from coronavirus. We are doing this for all our customers, so please don't be offended and please do answer honestly.

One Stop Shops

All of our one stop shops are closed until further notice. We have taken this decision in response to the Prime Minister's announcement on 23 March 2020 and to protect both customers and staff. 

We can still be contacted by webchat, email, Facebook messenger and, if necessary, by phone. Our out of hours emergency arrangements remain in place. 

Repairs and improvement works

We are only undertaking emergency repairs at this time. If you would like more information about what we consider an emergency repair, please visit our repairs page. If your request or enquiry isn't urgent, please consider contacting us at another time.

Customers are no longer able to book their own repairs through My Account until further notice, meaning you will have to contact us to book repairs. This is a precautionary measure, as it will enable our staff to ask you important questions around coronavirus, so that we can all do our part to limit the spread of infection. 

We have also put a hold on all improvement projects, including the regeneration of Heath Town. We will resume these works as soon as it is safe to do so and following government guidance.

Lettings

Customers can still make housing applications, however, we have put all bids and new lets on hold until further notice. As we are not able to let homes without face to face interaction, we feel this measure is necessary to protect customers as well as our staff.

We will, however, continue to support and offer provision to vulnerable customers, such as those that are homeless or at risk of homelessness, those with medical needs and those experiencing domestic violence.

For more information, please visit our Homes In The City website

Terminating your tenancy

If you have terminated your tenancy and are due to hand in your keys, please hold onto them and a member of the lettings team will contact you to discuss your individual circumstances. If you are terminating a tenancy on behalf of someone else the lettings team will also be in contact with you.

If you are planning to terminate your tenancy please consider this very carefully. The measures brought in by the government require everyone to stay at home unless completely unavoidable. These measures will affect all housing providers and homes are unlikely to be repaired or re-let until the restrictions are lifted.

Self-isolation

If you are self-isolating, we will ask you to move to another room while we carry out essential work at your property.

Where someone is self-isolating due to a possible case of coronavirus, our staff will wear protective clothing to reduce the spread of infection and protect you and us. This is just a precautionary measure so please do not be alarmed. 

 

The situation around coronavirus is fast moving and advice from government is continuously evolving to reflect the current situation. We will adapt our services to ensure we can continue to deliver essential services, while adhering to the government's guidance to limit the spread of infection. We will update this page regularly to tell you about any changes to our services. We thank you for your understanding and cooperation at this time. 

Useful links

Click here for government guidance in other languages 

Click here if you have questions or concerns about energy and fuel bills during the coronavirus outbreak

Click here for more information and guidance about coronavirus in British Sign Language

Click here for advice from the council if you want to make a claim for compensation during the outbreak

Click here for money guidance from Citizens Advice Wolverhampton

Click here to seek advice applying for Universal Credit during the coronavirus outbreak

Click here for government support for people with medical conditions that make them vulnerable to coronavirus

We use cookies to improve our website and your experience when using it. Cookies used for the essential operation of this site have already been set. To find out more about the cookies we use and how to delete them, see our privacy policy.
X