In response to the Prime Minister’s announcement on 23 March 2020, we are making changes to our services.
The decision was taken to close our three one stop shops across the city, with customers instead being directed to our website, which features a live page that is being updated daily with key advice and guidance, as well as information on any ongoing changes to services.
Customers can still check and update their information and complete other tasks using My Account, an online facility we provide.
Customer contact is still also available via webchat on our website, by email, Facebook messenger or by phone. Customers are still being encouraged to contact us in the event of housing emergencies outside of normal working hours through webchat or our emergency number 01902 552999.
We are also putting a hold on all our major construction and improvement projects, including the modernisation of Heath Town which is seeing a combined investment of £120 million, in conjunction with the City of Wolverhampton Council.
These measures have been deemed necessary to support the government’s advice, and to help protect our employees and its contractors and partners, many of whom work on site. By limiting the number of workers in and around the properties, and by observing the government’s guidance on social distancing, we aim to reduce the spread of infection within our communities.
We are also working closely with Wates Living Space and United Living (North) to agree a package of measures to safeguard the delivery of its projects. These measures are designed to ensure that they will be ready to start work again as soon as it is safe to do so.
We are still carrying out emergency repairs and other essential appointments.
Shaun Aldis, Chief Executive of Wolverhampton Homes said:
We appreciate Wolverhampton residents have been deeply affected by the coronavirus outbreak and that many people are having to make major adjustments in light of the restrictions imposed by government, both in their working and personal lives.
Our focus at this unprecedented time is to ensure the continued provision of essential services that local people rely on, and to reduce the spread of infection as much as possible.
I would like to reassure residents and the wider community that we will resume normal services as soon as physically possible. In the meantime, we are working closely with the City of Wolverhampton Council to support residents and to minimise the impact of the outbreak.
We are supporting the council’s ‘Stay Safe, Be Kind’ campaign. Crisis situations like these have the potential to bring out the best in people and to bring us closer together as a city. I urge everyone to pull together at this time, by adhering to government guidance and by supporting our elderly and most vulnerable in our communities.
- Last Updated: Wednesday, 25 March 2020 16:30
- Published: Wednesday, 25 March 2020 14:11