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An annual campaign to encourage council tenants to prioritise paying their rent in the lead up to Christmas is due to start on Monday (24th November).

Staff from Wolverhampton Homes, the company which manages 23,000 homes on behalf of Wolverhampton City Council, will be out and about across the city for the next two weeks. They will contact everyone who has arrears, encourage tenants to prioritise their rent, and offer them support and advice around finances in the lead up to Christmas.

The start of the campaign follows news announced last week that around 8,500 tenants will be affected by the introduction of Universal Credit. Tenants who will receive Universal Credit will be responsible for paying their rent themselves so now is the best time to prepare.

Mark Henderson, Director of Housing, said:

Christmas is a difficult time because there’s never enough money to go around. We know how much pressure there is to buy presents and gifts but if the rent isn’t paid tenants risk losing their homes. So we’re asking all tenants to make sure they pay their rent on time and keep a roof over their heads. We’ll be out and about offering help and advice so anyone finding it difficult to pay their rent can have a chat with us. The important thing to remember is to not ignore the problem, please talk to us as we’ll always try to help.”


Your questions answered:

Why have I received a rent invoice letter?+

You have received this invoice because it is our two weeks rent campaign. During these two weeks we contact all tenants in arrears- whether these are low level or high. For more information read our arrears page. It can take up to three days for your payment to reach your account. If you've recently made your payment then you don't need to do anything. It's easy to make sure you never miss a payment or pay late, sign up to our Direct Debit.

I am a monthly payer - why have I received an invoice for my rent?+

We collect rent on a weekly basis. If you choose to pay your rent monthly you need to make sure that your account is one month in credit to keep in line with the terms of your tenancy agreement. For more information read our arrears page.

How can I check my rent balance?+

You can do this on our ‘Do it online’ account.  

I want to pay - what are the options?+

You can find out all the options on our How to Pay page.

I am struggling with my rent and finding it hard to keep up the payments. What can I do?+

If you are in arrears, our team will be in touch with you. But, please it is better to contact us as soon as you can. We will give you confidential support and a range of help. Find out more about the help we can offer on our money advice page.

What will happen if I fall behind with my rent?+

We will try to make contact with you and if you are still behind with your rent, we ultimately could take court action to evict you. Current Court Costs are £250.00 which you would be expected to pay. Find out more on our arrears page.

Why have I received an invoice about my rent arrears when I already have an agreement to pay my arrears?+

You have been sent this invoice because our annual two week rent campaign is currently taking place when we contact all tenants in arrears. We take this opportunity to review your agreement and to also offer you further support too.

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