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Wolverhampton Homes has begun work on a new telephone befriending service, in partnership with Age UK Wolverhampton, supporting elderly residents in the Merry Hill area.

The Telephone befriending service has brought together volunteer tenants and members of Wolverhampton Homes’ staff to speak to elderly residents in Merry Hill who otherwise would have no contact with the outside world.

Based in the Wolverhampton Homes head office, volunteers phone residents once a week to check they are ok, find out if they need any support and provide a range of information.

The service currently has 10 volunteers and 60 people using the service and the plan is to roll it out across other areas of Wolverhampton in the future.

Chief Executive of Wolverhampton Homes, Lesley Roberts, said:

“The befriending service has only been running for two weeks and has so far been a huge success with volunteers working really hard to reach out to elderly tenants.

The service reminds our residents of the support we can give to them if they are struggling.”

Wolverhampton Homes tenant and befriending service volunteer, Kevin Coley, said:

“Wolverhampton Homes Telephone Befriending Service gives people the opportunity to have a meaningful conversation. I chose to get involved because I wanted to support an important cause and talk to people out there who may need more support. 

Talking and being there to listen to people’s situations lifted my spirit. The call centre provides a confidential listening ear and helps tenants access a feel-better in themselves.”

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