We would like your feedback on our services so we can improve. We want to deliver the best service we can and we need your help.

We have created some short online assessments for you to review our services. These five minute assessments will pick up on your experiences of how you find the services we provide and will give you the opportunity to comment further if you wish to. 

Regular reports will be given in newsletters and on our website to show you how we have changed as a result of what you tell us.

 

Picture of Wolverhampton homes Estate Services team

Tenant Voids Assessment

We want our voids service to meet our customers’ expectations and continue to improve. We would  welcome your views of your experience with our  Voids service. 

Let us know your opinions through the tenant voids assessment survey.

 

Picture of Wolverhampton homes Estate Services team

Estate Services Online Assessment

Estate Services ensures that the estates around blocks of flats are maintained, that security doors work, that graffiti and fly tipping is removed. It is also responsible for trees and shrubs for Wolverhampton Homes' land and the strategic management of garages.

Tell us your opinions on our estate services through the Estate Services Online Assessment.

Picture of Wolverhampton Homes response repairs team

Response Repairs Online Assessment

Response Repairs ensures that any reports of repairs required to any Wolverhampton Homes rented property is prioritised and appointed dependant on what needs to be done. We have many trades, such as plumbers, plasterers, carpenters, roofers and bricklayers that help to maintain your homes.

Tell us your opinions on our response repairs through the Response Repairs Online Assessment.

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Tenancy Management Online Assessment

Tenancy Management makes sure that you are able to bid for a property. They check your eligibility and when you move in, help you to keep living in your property. They help with rent issues, anti-social behaviour, parking, breaches of tenancy, abandoned properties and successions when the tenant dies. They can assist when there is over crowding or under occupancy of Wolverhampton Home's rented properties on behalf of the council.

Tell us your opinions on our tenancy management through the Tenancy Management Online Assessment.

Picture of a warning sign saying anti-social behaviour

ASB Online Assessment

We know that anti-social behaviour can cause a great deal of distress. That's why our ASB team are committed to working with you and other organisations across Wolverhampton to investigate and resolve the cases which are reported to us.

Tell us your opinions on our ASB service through the ASB Online Assessment.

Picture of a warning sign saying anti-social behaviour

Concierge Online Assessment

We employ skilled and experienced concierge officers to provide various services on the high rise estates we manage, including maintaining security through the use of CCTV, security door entry systems and more.

If you are a Tenant with a Concierge service complete this Concierge Online Assessment (for tenants with a concierge sevice.

If you are a Tenant without a Concierge service complete this concierge Online Assessment (for tenants without a concierge sevice.

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