Financial Year 2017 - 2018 Quarter 4
     

We Aim to Our Target Achieved

Ensure that 90 out of every 100 tenants are satisfied with the completed repirs work carried out in their homes

90 95.34

Ensure that 95 out of every 100 Estate Evaluations carried out achieve a Good or Excellent rating

95 97.96

Ensure that 96 out of every 100 tenants complaining about anti-social behaviour are satisfied with the outcome of their ASB complaint.

96  96.86

Collect £96.41 of every £100 of rent owed each month.

97.50 98.08

Homes Direct - % of customers answered within 80 seconds.

55 70.50

Attend 95 out of every 100 Response Repairs Appointments made on time.

95 95.58

Complete 98 out of every 100 Response Repairs within the target time.

98 98.10

Number of repairs requested on line as a % of all repairs requested.

12 10.05

% of fire safety inspections completed on high rise blocks (Concierge).

99 100.00

Number of people supported into work.

100 138

Rent lost through empty property.

0.94 0.88

% New Tenants satisfied with the allocation & lettings process.

95 97.22

Average time taken to re-let empty property (Standard)
 
20 22

 

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