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Performance Results - End of Year 2019-2020 (as at 1st April 2020)
     

We Aim To

Our Target

Achieved

Ensure that 96 out of every 100 Estate Inspections achieved a good or great rating

96

94.96

Collect £95.45 out of every £100 of rent owed

95.45

96.75

Answer 55 of every 100 calls to our Homes Direct Call Centre within 80 seconds

55

51.5

Ensure that 97 out of every 100 people were happy with the way their ASB complaint was handled

97

97.23

Ensure that 99 out of every 100 properties has a valid gas safety record

99

99.92

Keep 95 out of every 100 repairs appointments made

95

94.92

Complete 98 out of every 100 repairs within the target time

98

97.25

 

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