Financial Year 2017 - 2018 Quarter 4
|We Aim to||Our Target||Achieved|
Ensure that 90 out of every 100 tenants are satisfied with the completed repirs work carried out in their homes
Ensure that 95 out of every 100 Estate Evaluations carried out achieve a Good or Excellent rating
Ensure that 96 out of every 100 tenants complaining about anti-social behaviour are satisfied with the outcome of their ASB complaint.
Collect £96.41 of every £100 of rent owed each month.
Homes Direct - % of customers answered within 80 seconds.
Attend 95 out of every 100 Response Repairs Appointments made on time.
Complete 98 out of every 100 Response Repairs within the target time.
Number of repairs requested on line as a % of all repairs requested.
% of fire safety inspections completed on high rise blocks (Concierge).
Number of people supported into work.
Rent lost through empty property.
% New Tenants satisfied with the allocation & lettings process.
Average time taken to re-let empty property (Standard)
- Last Updated: Thursday, 24 May 2018 16:24