We believe in full and open consultation before major works and improvements are carried out. We will, where required, attend tenants and residents and leasehold groups to keep you informed of issues that could affect you.

Under the Commonhold and Leasehold Reform Act 2002, we have a duty to consult with you before we start major repair works and improvements. This legislation requires us to consult if a leaseholders contribution is going to be more than £250 or any figure as set in the future by statute.

  1. You will be sent a letter informing you of the proposed works and you will be invited to make written observations (within 30 days) if you so choose. You may also be asked if you wish to nominate a Contractor to carry out these works and providing they fulfil our criteria, they may be asked to provide a quotation along with Contractors on our approved list.
  2. When tender documentation has been received you will be sent a detailed letter of the planned works, who the Contractors will be and the costs involved. Again you will be given time (30 days) to make written observations.
  3. We will take your comments into consideration and will not begin any work before the end date of the consultation period. This date will be stated on all correspondence.
  4. Once the works are completed, inspected and we have paid the Contractor, an invoice will be sent for your contribution to the cost.
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