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Major works to your home are carried out as improvements rather than repairs.

Decent Homes

The majority of council homes were improved between 2007 and April 2015 under the Decent Homes programme. This brought social housing across the country up to a standard set by the Government, including kitchens, bathrooms, central heating and electric wiring. 

The programme finshed in April 2015 but there are a small number of homes which have not yet had their Decent Homes work completed. This could be because some tenants chose not to have the work done at the time or couldn't give us access.

If your home has not had the Decent Homes work carried out, you can find out what to expect on our Decent Homes page. 

Capital Improvements 

Other home improvements will be carried out by by our partners United Living (formerly Bullock Construction) and Wates Living Space. If your home is due to have an improvement we'll contact you to let you know and give you all the information you need.

If anyone visits you claiming to be carrying out work for us - please check that they are who they say they are. Our staff, partners and contractors will always carry identity cards and you should always ask to see their ID before you let them in your home. Please read our section on bogus callers


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