If you're one of our tenants, then we carry out repairs to your home.
You need to report repairs to us straightaway, especially if it involves blocked drains, leaks from pipes and any problems with the structure of your home.
To find out the different categories for repairs and our target timescales for carrying our repairs visit our repair categories page.
Reporting repairs online is easy - you can do it through your Do it Online account anytime, day or night and choose your repair appointment. You can even check the status of your repairs.
Emergency out of hours: 01902 552999
The following times are out of hours:
Monday to Friday, 5pm to 8.30am
Weekends and bank holidays.
Call the national gas emergency number (0800 111 999):
Under no circumstances should you interfere with, or repair gas equipment yourself. For more information about gas safety, visit the National Grid website.