Believing in accessibility for all

Cookie Policy

This Cookies Policy sets out how we use cookies and similar technologies on this website.

We may update this Cookies Policy from time to time in order to keep you fully informed about our latest practices involving cookies and similar technologies on our website. You should check this Cookies Policy each time you visit our website in order to find out whether our use of cookies and similar technologies has changed. The effective date of this Cookies Policy is 20/04/2021 We recommend that you print a copy of this Cookies Policy for your records.

About cookies

Cookies are data files that are sent between web servers and web browsers, processor memory or hard drives (clients) to recognise a particular user’s device when the user accesses a website. They are used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.

Cookies can be classified as either ‘session’ or ‘persistent’ cookies. Session cookies are placed on your browser when you access a website and last for as long as you keep your browser open. They expire when you close your browser.

Persistent cookies are placed on your computer when you access a website and expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.

Cookies will be set either by our website domain or by third party domains on our behalf. Cookies set by us on our website domain are referred to as ‘First Party’ cookies. Cookies set by third party domains or set on or via our domain on behalf of third parties, are referred to as ‘Third Party’ cookies.

Cookies do not usually contain personal information. Cookies may, however, be used in combination with other information to identify you. We use first party and third-party cookies on our website, and both session and persistent cookies.

Essential cookies

These are cookies which are necessary in order for us to run our website and its essential functions. We use essential cookies for the following purposes on our website:

  • to administer our website.
  • to ensure our website functions properly when you interact with it.
  • to ensure our website third party plug-ins function properly when you interact with them.

Functional cookies

These are cookies that store information about your preferences and recognise you whenever you return to a website, in order to improve your website experience and personalise it for you. We use functional cookies for the following purposes on our website:

  • to recognise you when you return to our website.
  • to improve your experience of our website.
  • [to recognise whether you have accepted the use of cookies on our website.]
  • to recognise the type of browsing device you are using, including your browser and browser settings, for the purpose of displaying our website to you in an appropriate format.
  • to remember the language in which to display our website to you.
  • to remember your preferences regarding our website’s appearance.

If you require further information about cookies in general, please visit www.allaboutcookies.org

Types of cookies used

Wolverhampton Homes currently uses Google Analytics to monitor traffic to and around our website. Google Analytics uses cookies to help the website analyse how users use the site.

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

We use the following cookies:

Cookie

Description

Duration

Type

CONSENT

This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.

6105 days

Necessary

_ga

Registers a unique ID that is used to generate statistical data on how the visitor uses the website

2 years

Statistics

_gat

This cookies is installed by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.

1 day

Statistics

_gid

Registers a unique ID that is used to generate statistical data on how the visitor uses the website

1 day

Statistics

_hjAbsoluteSessionInProgress

This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie.

1 day

Statistics

_hjFirstSeen

Identifies a new user's first session on a website, indicating whether or not Hotjar's seeing this user for the first time.

1 day

Statistics

_hjid

This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

1 year

Statistics

_hjIncludedInPageviewSample

Determin es if the user's navigation should be registered in a certain statistical place holder.

1 day

Statistics

_hjTLDTest

Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.

Session

Statistics

p.gif

keeps track of special fonts used on the website for internal analysis. The cookie does not register any visitor data.

Session

Statistics

_fbp

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

3 months

Marketing

fr

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

3 months

Marketing

IDE

Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present the targeted ads to the user

1 year

Marketing

test_cookie

This cookie is set by DoubleClick (which is owned by Google) to determine if the website visitor's browser supports cookies.

1 day

Marketing

tr

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

Session

Marketing

 

VISITOR_INFO1_LIVE

This cookie is set by Youtube to keep track of user preferences for Youtube videos embedded in sites;it can also determine whether the website visitor is using the new or old version of the Youtube interface.

179 days

Marketing

YSC

This cookie is set by YouTube to track views of embedded videos.

Session

Marketing

yt.innertube::nextId

Registers unique ID to keep statistics of what videos from Youtube the user has seen

Persistent

Marketing

yt.innertube::requests

Registers unique ID to keep statistics of what videos from Youtube the user has seen

Persistent

Marketing

yt-remote-connected-devices

Stores the user's video player preferences using embedded YouTube video

Persistent

Marketing

yt-remote-device-id

Stores the user's video player preferences using embedded YouTube video

Persistent

Marketing

yt-remote-fast-check-period

Stores the user's video player preferences using embedded YouTube video

Session

Marketing

yt-remote-session-app

Stores the user's video player preferences using embedded YouTube video

Session

Marketing

yt-remote-session-name

Stores the user's video player preferences using embedded YouTube video

Session

Marketing

    Secure-3PSIDCC

For targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised Google advertising

1 Year

Marketing

    Secure-3PAPISID

For targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised Google advertising

1 Year

Marketing

SAPISID

This cookie is generally set through the site by advertising partners, and used by them to build a profile of the website visitor's interests and show relevant ads on other sites.

2 Year

Marketing

SSID

These are essential site cookies, used by the google reCAPTCHA. These cookies use an unique identifier for tracking purposes

1 Year

Strictly necessary

APISID

These are essential site cookies, used by the google reCAPTCHA. These cookies use an unique identifier for tracking purposes

2 Year

Strictly necessary

    Secure-3PSID

For targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised Google advertising

1 Year

Marketing

HSID

These are essential site cookies, used by the google reCAPTCHA. These cookies use an unique identifier for tracking purposes

1 Year

Strictly necessary

SID

These are essential site cookies, used by the google reCAPTCHA. These cookies use an unique identifier for tracking purposes

1 Year

Strictly necessary

SIDCC

This cookie carries out information about how the end user uses the website and a

2 Year

Marketing

LOGIN_INFO

Used by YouTube (Google) for storing user preferences and other unspecified purposes

10 years

Marketing

PREF

Used by YouTube (Google) for storing user preferences and other unspecified purposes

11 years

Marketing

Recite_Session

Set by Recite Accessibilty bar to store users preferences

Session

Strictly necessary

 

Recite.Persist

Set by Recite Accessibilty bar to store users preferences

Session

Strictly necessary

Recite.Preferences

Set by Recite Accessibilty bar to store users preferences

Session

Strictly necessary

    hssc

This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.

1 day

Marketing

    hssrc

This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.

Session

Marketing

    hstc

This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.

1 year

Marketing

hubspotutk

This cookie name is associated with websites built on the HubSpot platform. HubSpot report that its purpose is user authentication. As a persistent rather than a session cookie it cannot be classified as Strictly Necessary.

1 year

Functionality

hs-messages-hide-welcome-message

This cookie is used for determining whether you have seen the popup content.

1 day

Functionality

_gat_UA-40911016-1

This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.

1 minute

Performance

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics and Performance Cookies

Wolverhampton Homes currently uses Google Analytics to monitor traffic to and around our websites. This helps us to provide the best possible user experience and encourages customers to use more cost-effective channels for accessing information on Wolverhampton Homes services. Analytics also help us to identify if our digital channels are offering value for money.

How we audited these cookies

  • Clear all existing cookies from the browser.
  • Browse through navigation and pages within the website.
  • Revisit the cookies tab in the browser to discover cookies that are used on the site.
  • Use definitions of cookies provided by the analytics supplier.

Google Analytics uses the following cookies on our website:

pref: This cookie expires after 2 years and is considered as minimally intrusive. It is used to remember your language preferences if you choose to translate any pages. If you block this cookie - the language will default to English and the site will work normally. However, if you want to use the translate feature on more than one page at a time - you will need to enable the cookie.

__utma: This cookie expires after 2 years and is considered as minimally intrusive. Each unique browser that visits a page on the site is provided with a unique ID via the __utma cookie. In this way, subsequent visits to the website via the same browser are recorded as belonging to the same (unique) visitor. Thus, if a person interacted with the website using different browsers, the Analytics reports would track this activity under two unique visitors. Similarly if the same browser were used by two different visitors, but with a separate computer account for each, the activity would be recorded under two unique visitor IDs. On the other hand, if the browser happens to be used by two different people sharing the same computer account, one unique visitor ID is recorded, even though two unique individuals accessed the site.

__utmb expires after 30 minutes and __utmc expires at the end of your session: These cookies are considered as minimally intrusive.  Google Analytics uses these two cookies to establish a session. If either of these two cookies is absent, further activity by the user initiates the start of a new session.

_utmz: This cookie expires after 6 months and is considered as minimally intrusive. When visitors reach the site via a search engine result, a direct link, or an ad that links to the page, Google Analytics stores the type of referral information in a cookie. The parameters in the cookie value string are parsed and sent in the GIF Request (in the utmcc variable). The expiration date for the cookie is set as 6 months into the future.  This cookie gets updated with each subsequent page view to the site; thus it is used to determine visitor navigation within the site.

Google Analytics uses cookies to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Google will not associate your IP address with any other data held by Google.

By using this website, you consent to the processing of data about you in the manner and for the purposes set out in this information. 

*Minimally intrusive - limited to first party websites with a low level of intrusiveness and risk of harm to individuals.

How will we keep our cookies policy up to date?

Wolverhampton Homes will aim to review what cookies are used on our site every year. We will conduct the same audit process as outlined above and update this policy accordingly.