Believing in accessibility for all

Covid-19 update

We have made changes to some of our services that may affect you.

Find out more

Key policies

We aim to be open and transparent with our customers. We have published our key policies on this page so that you know what to expect from us.

  • Accessibility statement

  • Adult safeguarding policy

  • Applicant privacy notice

  • Complaints policy

  • Employee privacy notice

  • Homelessness reviews procedure

  • Modern slavery statement

  • Privacy policy

  • Unreasonable complainant behaviour policy