Get in touch
If you want to check your rent balance, report or check the status of a repair, or update your contact details, you can do it all using My Account.
Other ways to contact us
Monday to Thursday 9am to 5pm and Friday 9am to 4:30pm
We can also be contacted using our webchat in the corner of your screen, by email or by phone. You will need to have accepted cookies to use our webchat and chatbot.
- Fill out the contact form
- 01902 556789
Our customer service team in Homes Direct help thousands of customers each week, so you may experience a delay in your call being answered.
You can see the days and times when Homes Direct is usually busiest on the chart below. Simply select the relevant day from the yellow bar across the top and the chart will update with average call volumes for each time slot, so you can plan your call to minimise any waiting time.
In an emergency
If you have a housing emergency between the opening times, on a weekend or bank holiday, please call our emergency out of hours number.
- 01902 552999
If someone is in danger, always call the emergency services on 999 straight away.
Write to us
You can write to us at:
Wednesfield Housing Office
Alfred Squire Road
On your envelope and in the letter itself, please state the name of the person or department you are trying to reach.