If you want to check your rent balance, report or check the status of a repair, or update your contact details, you can do it all using My Account.
If you are contacting us about any of the following, please contact the relevant team direct for the fastest response.
Other ways to contact us
Monday to Thursday 9am to 5pm and Friday 9am to 4:30pm
We can also be contacted using our webchat in the bottom right hand corner of your screen, by email or by phone. You will need to have accepted cookies to use the chatbot and webchat.
- Fill out the contact form
- 01902 556789
Our customer service team in Homes Direct help thousands of customers each week, so you may experience a delay in your call being answered.
In an emergency during our opening hours please contact us via telephone. If someone is in danger, always call the emergency services on 999 straight away.
You can see the days and times when Homes Direct is usually busiest on the chart below. Simply select the relevant day from the yellow bar across the top and the chart will update with average call volumes for each time slot, so you can plan your call to minimise any waiting time.
In an emergency
If you have a housing emergency between the opening times, on a weekend or on a bank holiday, please call our emergency out of hours number.
- 01902 552999
If someone is in danger, always call the emergency services on 999 straight away.
Write to us
You can write to us at:
Wednesfield Housing Office
Alfred Squire Road
On your envelope and in the letter itself, please state the name of the person or department you are trying to reach.
Working in the community
In line with the council’s Relight Our City programme, it has been agreed that over time we will move towards a city-wide hub approach which will include improving our outreach offer to you. We intend to make the best use of community assets, for example community centres and libraries, to ensure that you can access services in a way, and at a time, that suits you. With this in mind and working in alignment with the City of Wolverhampton Council, the decision has been made not to reopen the One Stop Shops based at Bilston Town Hall, Market Street and Wednesfield.
Tenant management organisations
Some council homes in Wolverhampton are managed by tenant management organisations.