Believing in accessibility for all

Customer survey

Our research partner, Acuity, is contacting customers this month to support us in ensuring our services work for everyone. If you are contacted, we'd be grateful if you would take a few moments to answer their questions. Your responses will help shape our services for the future. Thank you. 

Contact us

If you want to check your rent balance, report or check the status of a repair, or update your contact details, you can do it all using My Account.

My Account


If you are contacting us about any of the following, please contact the relevant team direct for the fastest response.

Anti-social behaviour

Applying and bidding for homes

Matters relating to leaseholders


Need something else?

tell us about your query

Other ways to contact us

Monday to Friday, 8:30am to 5pm

We can also be contacted using our webchat in the bottom right hand corner of your screen, by email or by phone. You will need to have accepted cookies to use the chatbot and webchat.

Our customer service team in Homes Direct help thousands of customers each week, so you may experience a delay in your call being answered.

You can see the days and times when Homes Direct is usually busiest on the chart below. Simply select the relevant day from the yellow bar across the top and the chart will update with average call volumes for each time slot, so you can plan your call to minimise any waiting time. 

In an emergency

If you have a housing emergency between 5pm and 8:30am, on a weekend or on a bank holiday, please contact us using our chatbot or calling our emergency out of hours number.

  • 01902 552999

If someone is in danger, always call the emergency services on 999 straight away.

Write to us

You can write to us at:

Wolverhampton Homes
29 Market Street
City Centre

On your envelope and in the letter itself, please state the name of the person or department you are trying to reach.

Two Women Talking Outdoors (TIM)

Tenant management organisations

Some council homes in Wolverhampton are managed by tenant management organisations.