Believing in accessibility for all

Contact us

If you want to check your rent balance, report or check the status of a repair, or update your contact details, you can do it all using My Account.

My Account


If you are contacting us about any of the following, please contact the relevant team direct for the fastest response.

Anti-social behaviour

Applying and bidding for homes

Matters relating to leaseholders


Need something else?

tell us about your query

Other ways to contact us

Monday to Thursday 9am to 5pm and Friday 9am to 4:30pm

We can also be contacted using our webchat in the bottom right hand corner of your screen, by email or by phone. You will need to have accepted cookies to use the chatbot and webchat.

Our customer service team in Homes Direct help thousands of customers each week, so you may experience a delay in your call being answered.

In an emergency during our opening hours please contact us via telephone. If someone is in danger, always call the emergency services on 999 straight away.

You can see the days and times when Homes Direct is usually busiest on the chart below. Simply select the relevant day from the yellow bar across the top and the chart will update with average call volumes for each time slot, so you can plan your call to minimise any waiting time. 

In an emergency

If you have a housing emergency between the opening times, on a weekend or on a bank holiday, please call our emergency out of hours number.

  • 01902 552999

If someone is in danger, always call the emergency services on 999 straight away.

Write to us

You can write to us at:

Wolverhampton Homes
Wednesfield Housing Office
Alfred Squire Road
WV11 1XU

On your envelope and in the letter itself, please state the name of the person or department you are trying to reach.

Working in the community

In line with the council’s Relight Our City programme, it has been agreed that over time we will move towards a city-wide hub approach which will include improving our outreach offer to you. We intend to make the best use of community assets, for example community centres and libraries, to ensure that you can access services in a way, and at a time, that suits you. With this in mind and working in alignment with the City of Wolverhampton Council, the decision has been made not to reopen the One Stop Shops based at Bilston Town Hall, Market Street and Wednesfield.

Grants And Support

Tenant management organisations

Some council homes in Wolverhampton are managed by tenant management organisations.