You said, we did

We did: We carried out a grounds maintenance review and Krinkels has now been awarded the contract. Krinkels will also support us in our Corporate Social Responsibility (CSR) programme with a dedicated liaison officer. 

We did: We have been tackling waste disposal issues and continue to review hotspot locations. We are working with the City to issue S46 notices, which are issued under the Environmental Protection Act 1990 and inform people how to properly manage their household waste. We are also trialling deployable cameras at fly-tipping locations. 

We did: We completed a performance management review, which has resulted in an improved and more efficient workforce. 

We did: We are testing a process, incorporating our IT system, that enables team members to report issues sooner so they can be dealt with.  

We did: We are signposting customers to our new Repairs handbook on our website, which details repairs timescales and who is responsible for which repair. 

We did: We are focusing on helping customers to understand the complaints process by keeping in touch with them and advising what stage of the process they are at. Our Customer Contact and Access Centre is also aiming to resolve non-escalated customer complaints. 

We did: We worked closely with the City’s Waste Management Services to evaluate the problem in several areas of the city. Removing these large bins has eliminated the fly tipping problem, ensuring residents enjoy a more pleasant environment. 

We did: relevant services were contacted to ensure work was carried out to improve the local area. This led to service reviews so that all follow-up action was completed. In September 2026 alone, we raised 36 actions from customer engagement.

We did: the team delivered 13 Let's Talk sessions across multiple neighbourhoods, including Boscobel, Swanmore, East Park, Ashmore Park, Heath Town, Bilston South and Redcotts, allowing customers to discuss local priorities directly with Wolverhampton Homes and colleagues from the City of Wolverhampton Council (CWC).

We have partnered with CWC's Love Your Community and have dates coming soon for all our 2027 collaboration.

We did: we carried out more engagement work with residents at Redcotts, Heath Town, Swanmore and Masefield Mews, including follow-up meetings and joint working with Tenancy and Anti-social Behaviour teams to better understand and respond to community concerns. 

We did: the Resident Engagement team now attends more local events, works with community partners and have increased estate inspections. The team works closely with the Anti-social Behaviour team and other local partners, such as police teams and councillors, to co-ordinate activity.

We did: we have combined our Let’s Talk and the council's Love Your Community sessions, meaning they are relevant for all residents across the city.

Working together, we are preparing dates for more collaboration in 2027.