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Customer Involvement Panel

The Customer Involvement Panel is made up of tenants and leaseholders who volunteer their time to scrutinise the work of Wolverhampton Homes. They help ensure that all the services we provide meet the diverse needs and expectations across the city.

The work of the Customer Involvement Panel includes reviewing policies, examining how our services are delivered, and identifying and recommending changes and improvements to ensure our customers receive the best possible service.

Listening to the customer voice is vital to us, and we fully embrace customer influence. Positive engagement and meaningful input from the Customer Involvement Panel has led to the adoption of several key strategies, policies, and initiatives to enhance service delivery for our customers.

Wolverhampton Homes really does listen and takes on board our suggestions. This collaborative approach helps us bring real improvements to people’s lives across the city.
Louise, Chair of the Customer Involvement Panel
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Case studies of key actions

Here you will find various bodies of work that the Customer Involvement Panel has played a significant part in developing. These case studies demonstrate how we ensure the customer’s voice is heard and considered.

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CIP Annual Impact Report

Find out more about how our Customer Involvement Panel has influenced projects, and the outcomes and benefits their involvement has delivered.

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Governance

Here you can find information about the Customer Involvement Panel's governance and accountability.

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Join our Customer Involvement Panel

Get involved in reviewing our services and identifying changes and improvements.

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Join as a Customer Connector

Join us as a Customer Connector if you prefer a more flexible, low-commitment way to get involved.

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Minutes of meetings

This page provides minutes from past Customer Involvement Panel meetings. It offers a clear record of how the panel works throughout the year - helping to shape services, raise important issues, and ensure the customer voice is heard at every stage.

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Upcoming meetings

This page lists the dates of upcoming Customer Involvement Panel meetings to provide transparency around when the panel meets.

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You said, you did (CIP)

Here you will find how feedback from the Customer Involvement Panel has been considered and acted upon. These demonstrate how we ensure the customer’s voice is heard and considered.