You said, you did (CIP)

Here you will find how feedback from the Customer Involvement Panel has been considered and acted upon. These demonstrate how we ensure the customer’s voice is heard and considered.

You said, we did

Here you will find how we used feedback from the Customer Involvement Panel. These demonstrate how we ensure the customer’s voice is heard and considered.

You said: "Empty homes were not always meeting expected standards and delays were frustrating."

We did: The Customer Involvement Panel reviewed lettable standards, supporting improvements in cleanliness, repairs and turnaround times.