From today – 01 October 2026 – social housing providers in England will be expected to meet new Competency and Conduct requirements as part of the Consumer Standards framework.
Introduced by the Regulator of Social Housing, the new Competence and Conduct standard is designed to:
· Ensure relevant team members have the skills, knowledge, experience and behaviours needed to deliver good quality housing services
· Ensure contractors delivering landlord services meet the same expectations
· Ensure senior housing managers and executives hold, or are working towards, recognised housing management qualifications
· Give tenants meaningful opportunities to influence these policies
This means there will be more opportunities for customers to be involved in shaping our services.
Head to our Consumer Standards page.