Believing in accessibility for all

Condensation, damp and mould

In most cases, damp and mould growth are caused by condensation, which occurs when warm moist air comes into contact with a cold surface like a wall or window. There are small changes you can make to help reduce condensation in your home.


If you are still experiencing damp and mould, please tell us.

Report damp and mould in my home


Report a repair

The fastest way to report your repairs is online using My Account.

You can also report repairs via our contact centre, Homes Direct, which is open between the hours of 9am and 5pm, Monday to Thursday, and between 9am and 4:30pm on a Friday.

Contact us

You can still report urgent repairs to us after 5pm and during weekends and bank holidays, by contacting our out of hours emergency team:

  • 01902 552999
  • webchat

How long will my repair take?

Emergency repairs are completed within 24 hours, and sometimes sooner. We class a repair as being an emergency if it causes or is likely to cause a health and safety risk.

We aim to complete all routine repairs within 20 working days at a time to suit you.

These are larger, non-urgent repairs, such as plastering a big area of wall. We aim to complete programmed repairs within 90 days.