Repairs
We are responsible for completing most repairs to tenants’ homes. It’s important that you report repairs to us straight away, so we can put the problem right as quickly as possible.
Condensation, damp and mould
In most cases, damp and mould growth are caused by condensation, which occurs when warm moist air comes into contact with a cold surface like a wall or window. There are small changes you can make to help reduce condensation in your home.
If you are still experiencing damp and mould, please tell us.
All you need to know about repairs
Report a repair
Access information on how to successfully report a repair.
Emergency repairs
If you have an emergency repair please tell us straight away
Which repairs am I responsible for?
You are responsible for some repairs yourself
Faults with neighbouring homes
Sometimes, faults with neighbouring homes, not under our management, affect our properties and tenants
Home safety
Your safety is one of our top priorities
Damp and mould
Damp and mould are often mistaken for leaks but in most cases, they are caused by condensation
Awaab's Law
Awaab's Law will come into effect on Monday 27 October 2025. Here's what you need to know.