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Our annual report is shorter and easier to read than ever before.

Annual Report 2018

Past Reports

Previous annual reports are also available below for comparison:

Annual Report 2018

Annual Report 2017

Annual Report 2015

Annual Report 2014

Annual Report 2013

Annual Report 2012

Annual Report 2011


Our annual report gives you the opportunity to judge how we've done compared to the promises that we made you (called our service standards).

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