We believe that putting customers at the heart of everything we do is essential in planning, delivering and improving our services. By getting involved and voicing your opinions you can help to make a real difference to your community.
Whether you want to invest a couple of hours on a one-off basis or commit to something more long term, there will be something to suit you.
Take part in surveys and feedback
We will sometimes send out surveys or ask for customers to provide feedback by email. You will usually have up to a week to provide feedback, and it can be done from your phone or tablet at a time to suit you and will typically take around 10 minutes. You don’t have to take part every time we email you, so it’s an easy and flexible way to get involved when you can.
Become a board member
Our board is made up of tenants, councillors and independent members.
Tenant board members are elected every two years and serve for up to four years. Meetings are held every two months and members will need to attend training away days and committee meetings.
Tenant and resident associations
Are you interested in joining or setting up a local group for your estate? It’s a great way to get to know your neighbours and make a real difference to the area you call home. Tenant and resident associations (TRAs) host a range of activities and meetings to focus on making their area a better place to live.
You can find details of the TRAs in your area below - please contact us for more information. If there isn’t one already, we can support you to set one up yourself.
- The Avenues Tenant and Residents Association (Low Hill)
- Arthur Greenwood Court and Millfields Tenant and Resident Association, Bilston
- Ashmore Park Tenant and Resident Association
- Bradley Tenants and Residents Association
- Boscobel Estate Residents Association
- The Ettingshall Village Association (TEVA)
- F.O.S. Friends (Fourth Avenue, Fallings Crescent and Second Avenue), Low Hill
- Hawksford Tenant and Resident Association (Bushbury and Low Hill)
- Heath Town Tenant and Residents Association
- Rakegate Tenant and Resident Association
- Swanmore Tenant and Resident Association
Our get togethers are a chance to meet and chat with other tenants and leaseholders from your area. You will be able to meet some of our staff and board members to discuss matters that could affect you, your home or community.
The relaxed, family-friendly sessions are a great opportunity for you to influence our services and tell us what matters most to you. Sessions are open to all tenants, leaseholders, family members, and representatives of tenant and resident associations.
The get togethers are usually held three times a year in the spring, summer and autumn at different locations across the city. We also broadcast them live on Facebook so even if you can’t make it in person, you can still ask questions and input into the discussions.
Do you go from week to week without hearing a friendly voice? Though loneliness isn't in itself a mental health problem, the two are strongly linked. People who feel isolated and alone are more at risk of becoming anxious and depressed. Loneliness is a big problem, particularly amongst older people.
That's why we're pleased to offer our Befriending Service to members of the community. Our specially trained volunteers are available to call residents on a Tuesday or Friday each week between 11am and 1pm. What you talk about is entirely up to you.