Believing in accessibility for all

Repairs update

We continue to work through the repairs that were placed on hold or delayed during the national lockdowns and Covid-19 restrictions. If you are reporting repairs we are sorry that you may need to wait for longer than usual to have them completed.

Please be assured that we are doing all that we can to complete all repairs as quickly as possible and return to normal levels of service. Thank you for your continuing patience.



We are responsible for completing most repairs to tenants’ homes. It’s important that you report repairs to us straight away, so we can put the problem right as quickly as possible.

Report a repair
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All you need to know about repairs

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Report a repair

Access information on how to successfully report a repair.

Which repairs am I responsible for?

You are responsible for some repairs yourself
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Emergency repairs

If you have an emergency repair please tell us straight away

Home safety

Your safety is one of our top priorities
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Planned improvement projects

We manage a large city-wide programme of planned maintenance and improvement works
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Damp and mould

Damp and mould are often mistaken for leaks but in most cases, they are caused by condensation
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How to...

Our handy 'how to' videos will guide you through a range of simple household tasks