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It is important that you pay your rent on time. It doesn't take long to fall into arrears but it can take a long time to get straight again.

Our aim is to earn your trust and deliver a high-quality service to you. We take swift action to support those with rent arrears and collect rent so that we can carry on delivering our services to those that need them most.

We are committed to supporting you to take control of your finances and keep on top of your rent. We can make referrals to other agencies for advice to help you keep your tenancy and prevent homelessness.

If you need advice or you're finding it difficult to pay your rent or other bills, there is help and support for you. Take a look at the money advice page.

What happens if I fall behind with my rent? +

Our income team will contact you and take action if you fall into rent arrears, which could ultimately result in the loss of your home.

1. Notice of Seeking Possession 
First you will receive a 'notice of seeking possession' (or 'notice of possession proceedings' if you are an introductory tenant). This gives you four weeks to pay the debt.

2. Court hearing
If you still do not pay, there will be a hearing at the county court. The court will make a court order for possession and you will have to pay court costs as well as the rent arrears.

3. Eviction
If you don't follow the county court order to pay, we will request a warrant to evict you. You will have to pay the cost of the warrant fee. The county court bailiff will carry out the eviction. You must still pay the arrears owed and your name will be entered in the list of county court judgments which may prevent you from getting credit and other services.

We always pursue tenants who have left their home with rent arrears and other debts and your priority on Homes in The City will be affected if you leave your home owing rent arrears, court costs or recharged repair accounts.

What should I do if I miss a payment? +

If you fall into arrears or know that you will find it difficult to pay, please contact us immediately. It is important that you speak to us as soon as possible.

We will give you confidential support and a range of help including:

  • Benefit entitlements.
  • Housing Benefit / Universal Credit claims.
  • Making a payment plan with you to clear the arrears.
  • Money management advice or referrals to specialist debt advice agencies.


Why have I received a rent letter?+

You will recieve this letter once a year. It is a reminder to make sure your account is in credit. During this fortnight we will contact all tenants in arrears.

I am a monthly payer - why have I received this letter? +

Your rent is due weekly in advance so if you choose to pay your rent monthly you should make sure that your account is one month in credit to keep in line with the terms of your tenancy agreement. We appreciate that this may be difficult, however, if you can just pay a little extra each month to bring your account into credit this will really help.

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