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Keeping you and your home safe is really important to us. That’s why, every year, we carry out a gas service safety check on all the gas appliances which we own.

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Why do appliances need servicing?

Our contractors are from Dodd Group and they carry out all the services to gas appliances for us. The service is completely free and only take about 30 minutes to do. If gas appliances are not serviced, they could become dangerous and give off poisonous gases carbon monoxide, which can be fatal.

Before your home is due for its service, Dodd Group will write to you. They’ll give you a fixed appointment date with either a morning or afternoon slot. In the letter, there will be a freephone number which you’ll need to call to confirm the appointment or to book a more convenient one. Appointments are available:

Monday to Fridayfrom 7am until 7pm during the summer months.
During daylight hours in the winter and Saturdays from 8am until noon.

It’s really important that you let us in to do the work. If, after we’ve made several attempts to get in touch with you, we still can’t get in, then we might apply for a county court injunction. This will give us the right to enter your home and disconnect your gas supply. The judge may also ask you to pay all the court costs. This is the absolute last resort and we will make every effort to contact you before we go to court. For more information, or to book an appointment, please contact Dodd Group on 0800 0854837.

What is carbon monoxide? +

Carbon Monoxide (CO) is a toxic gas. It is usually caused by gas appliances that are not properly fitted, maintained or ventilated.

You can’t see it, you can’t smell it, and you can’t taste it, but it can kill in twenty minutes.

Warning signs to watch out for:

  • Yellow or orange flames – gas fires should produce a blue flame
  • A pilot light that often goes out
  • Soot or yellow/brown staining around a gas appliance

If you notice any of these problems with your gas appliance, switch off your gas supply at the meter, and contact us straight away so we can carry out a safety check.

There are also a number of simple things that you can do to reduce the risk:

  • Never block the air vents of your appliance
  • Never block the outside flue, grille or air brick for a gas appliance
  • Never tamper with a gas appliance or attempt to repair it yourself
  • Never use a gas appliance if you do not think it is working properly - report it to us straight away
  • Always use a Gas Safe registered engineer to install or remove a gas cooker – do not try to do it yourself

Please bear in mind that large pots, such as those used for making big portions of stew, can starve the gas flame of oxygen which can cause Carbon Monoxide to be released into the kitchen. Make sure that your windows are open when using large pots and allow plenty of ventilation. You are responsible for maintaining your own gas cooker so please make sure it’s in full working order and that the rings and burners are kept clean and free from excess grease.

You should not sleep in a room with certain older gas appliances. If you have to sleep in the same room as a gas boiler or fire, you must let us know so that we can check the situation is safe. We may be able to help you with alternative heating or housing advice.

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