Believing in accessibility for all

Accessibility statement

This accessibility statement applies to www.wolverhamptonhomes.org.uk

This website is run by Wolverhampton Homes. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have rewritten the website text to make it as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-compliant with the accessibility regulations:

  • WCAG 2.1.1: keyboard navigation - we acknowledge that certain sub-menu items in the website header, such as those under “My Home” and “Find a Home”, are currently not accessible via keyboard navigation. This may prevent users who rely on keyboard-only input from accessing key site content
  • WCAG 2.4.7: visible focus indicators are currently missing on the ‘Close X’ button in the yellow information banners above the header when navigated via keyboard and the ‘Search’ function in the header also lacks a visible focus indicator, which may hinder keyboard users from tracking their navigation
  • WCAG 1.4.13: when users hover over drop-down menus in the website header, such as “My Home”, the additional content triggered cannot be dismissed without moving the pointer or keyboard focus. This may present challenges for users with motor impairments or those using assistive technologies
  • WCAG 1.4.3: certain text elements, such as the dark grey text displayed on a light grey background, do not meet the minimum contrast ratio required for readability
  • WCAG 1.4.10: at 400% zoom, certain content on the website requires both vertical and horizontal scrolling to be fully viewed. This may affect users who rely on screen magnification or have low vision, making it harder to read and navigate
  • not all of our videos have captions

Preparation of this accessibility statement

This statement was last reviewed on 17 November 2025 by Wolverhampton Homes. This website was last tested on 01 February 2021. The test was carried out by Prodo and Wolverhampton Homes. A subsequent review of this website has been undertaken by the Government Digital Service on 05 September 2025.

Feedback and contact information

This website allows you to view information about your housing services and interact with us. We can provide some of this in a different format for you. If you would like to request this or have any other feedback, please contact us as follows:

We’ll consider your request and get back to you as soon as possible.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us.

Technical information about this website’s accessibility

Wolverhampton Homes is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Content outside the scope of accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. We will publish new content in HTML instead of pdf format to meet accessibility standards.

Accessibility statement

My Account

Accessibility statement for: Sign in to your account. This website is run by Wolverhampton Homes and managed by NEC Housing. This accessibility statement applies to NEC Engage Digital Platform - Wolverhampton Homes My Account. It applies to all pages contained within the site.

In partnership with NEC, we develop and design accessible software that empowers everyone to use and get the most from our technology independently. Our commitment to accessibility aims to ensure no one is left out, breaks down barriers, fosters inclusion, and creates a better user experience, regardless of ability.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard and the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (PSBAR) for public facing websites and applications. This guide to accessibility refers to NEC Engage. We want as many people as possible to be able to use our applications without facing barriers.

For example, that means you should be able to:

  • have the ability to change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate using a keyboard or speech recognition software
  • listen using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • understand the text, as we have made it as simple as possible

AbilityNet has advice on making your device easier to use if you have a disability.

Our standard products have all been tested against WCAG 2.2 AA standards and where any non-compliance is identified, we will endeavour to address this as part of our roadmap. NEC Engage has been customised to reflect Wolverhampton Homes' corporate branding and organisation preferences. It is Wolverhampton Homes' responsibility to ensure the branding, site content, colour and typography achieve compliance.

Compliance status

This mobile application is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Preparation of this accessibility statement

This statement was last updated on 07 November 2025 by Wolverhampton Homes and NEC. In partnership with NEC, we review and update our software accessibility annually or when significant changes are made to our applications. We are dedicated to accessibility and our commitment to providing an inclusive digital experience.

We continuously work to maintain and improve our web application’s accessibility in line with WCAG 2.2 AA standards and PSBAR regulations.

Feedback and contact information

This website allows you to view information about your housing services and interact with us. We can provide some of this in a different format for you. If you would like to request this or have any other feedback, please contact us as follows:

We will consider your request and get back to you as soon as possible.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Ongoing review

In partnership with NEC, we regularly review our web applications as part of our standard quality assurance process, to maintain and improve accessibility. This includes:

  • User feedback: We actively seek feedback from users with disabilities to identify and address accessibility issues
  • Regular audits: We undergo regular accessibility audits by third-party experts and internal assessments
  • Staff training: The team at NEC is trained in accessibility best practice to ensure continuous compliance and improvements

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this platform. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us.

Technical information about this website’s accessibility

Wolverhampton Homes is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.