Anti-social behaviour
The Anti-social Behaviour team is responsible for delivering a tenure-neutral anti-social behaviour (ASB) service on behalf of the City of Wolverhampton Council.
It works closely with other agencies across the city, including the police, doing what it can to reduce harm, always with the aim of achieving long-term resolutions.
-
What the team does
We promote a safe and secure environment for people living in, working in, and visiting Wolverhampton and work in partnership with other agencies to do all that we can to prevent ASB and any form of harassment.
We listen to people affected by ASB and inform them of what options may be best to resolve the issues, empowering them to make an informed decision, so they know what is needed from them and what the likely outcomes may be.
Depending on the risk or seriousness of each incident, we take a proportionate, escalated approach. This includes both informal and formal action.
-
How this benefits customers
Our work helps to provide a safer and more secure environment for people living in, working in, and visiting Wolverhampton. By listening and giving advice to help resolve or improve their situation, we empower customers to make an informed decision.
-
What customers can expect
Where issues have been communicated, we will be open and honest about any action customers can take and give advice to help them resolve or improve the situation. For more serious reports of ASB, customers’ cases will be allocated to an ASB officer. The officer will work closely with other agencies, including the police, and others where appropriate.
Depending on the nature of what the customer is experiencing, we will contact them within one to five working days.
When customers contact us, we either provide them with advice at the first point of contact or refer the matter to the ASB team for investigation.
We then consider the customer’s needs and the harm the ASB, or nuisance causes them. We consider the risks to the customer and, where appropriate, work with other agencies to protect their safety and provide them with support.
We will listen to the customer and work with them to try and achieve agreed outcomes, keeping them informed as the case progresses.
We will not disclose customers’ details to the alleged perpetrator(s) without their consent and we will keep them informed of the actions we take.
We will use a range of preventative measures, early intervention and, where it is necessary and proportionate, take legal action to tackle ASB.
We will contact customers before we close a case and give our reasons for doing so.
-
How we measure success
Customers are surveyed each month to ensure they are satisfied with the service they have received from the ASB team. We always seek to achieve a long-term reduction in harm and ASB, so apply our approach accordingly and support people as much as we can. This is often with the support of other agencies, to reduce the likelihood of further harm or ASB.
-
How we continue to improve
The ASB team always seek to learn from whenever there are complaints or feelings of dissatisfaction. We encourage customers to have good relationships with their neighbours to reduce the likelihood of ASB. The ASB team work proactively with other Wolverhampton Homes departments and partner agencies to create safer communities and communal areas.
- How the team's work fits within the Consumer Standards