Lettings
The Lettings team deals with the advertising and allocation of empty homes managed by Wolverhampton Homes. It ensures all homes are allocated in line with the City of Wolverhampton Council’s (CWC) Housing Allocation Policy and provides a frontline service to customers. The allocations process is fair and transparent, taking the needs of tenants and prospective tenants into account.
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What the team does
The Lettings team is involved in the allocation of homes managed by Wolverhampton Homes. The team:
- advertises available homes
- allocates homes in line with the CWC Allocations Policy
- requests relevant documentation to support provisional offers of housing
- assesses evidence provided by customers to support their priority and eligibility
- prevents fraudulent applicants being rehoused
- carries out pre-tenancy interviews
- organises viewings and sign ups.
The team contacts customers generally by email, phone or text. However, it will tailor its service to the individual needs and requirements of the customer.
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How this benefits customers
By implementing CWC’s Housing Allocation Policy, the team determines how to allocate housing and prioritises applicants. This ensures people in the greatest housing need have the greatest opportunity to access suitable housing that best meets their needs.
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What customers can expect
Emails, phone calls and business actions are responded to as soon as possible.
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How we measure success
The team looks at:
- customer satisfaction surveys
- the amount of time it takes to relet properties
- the amount of rent lost by properties being empty and ready to let
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How we continue to improve
The team works continuously to communicate effectively with customers and service partners. It also ensures systems and applications are updated regularly so they are accurate and delivers on WH’s promises by keeping customers informed and up to date with their enquiry.
- How the team's work fits within the Consumer Standards