Tenancy management
Wolverhampton Homes’ Tenancy Management team provides customers with the information they need about landlord and tenant responsibilities when it comes to maintaining homes, communal areas and neighbourhoods. The team supports customers to sustain their tenancies and can signpost wellbeing support, as well as financial assistance, if needed.
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What the team does
The Tenancy and Leasehold Management team:
- carries out home visits to our customers
- investigates tenancy breaches
- considers applications from customers wanting to make alterations to their home.
- investigates use and occupation of properties to ensure occupants can source alternative accommodation
- carries out eighth-month home checks
- agrees succession of tenancy
- works on any proxy requests from customers
- estate visits, including ‘Down Your Way’ events, with other teams across WH and partner agencies
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How this benefits customers
Our Tenancy Management team is the eyes and ears of Wolverhampton Homes, working closely with our customers every day to ensure their homes are safe and secure.
Tenancy & Leasehold Officers are available to deliver services across all areas of WH, and there is always a point of contact, if they want to raise any concerns or report any issues.
We are committed to being visible in our communities and developing close relationship with our customers.
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What customers can expect
Call back within three working days.
Home visits to discuss tenancy concerns.
Identify areas of concern and involve the relevant teams and agencies, to work collaboratively to resolve these issues.
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How we measure success
- Being visible to our customers
- Ensuring customers feel listened to
- Deliver services to meet the needs and demands of an area.
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How we continue to improve
- Undertaking joint visits with other teams
- Review ‘hot spot’ areas and ensure customers know how we are addressing their concerns
- Attendance at Tenant and Residents meetings.
- How the team's work fits within the Consumer Standards