Major works
The Capital Works team is responsible for delivering a wide range of major construction projects across Wolverhampton Homes housing stock and estates. We work with our strategic construction partners, Wates and United Living, to deliver the schemes.
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What the team does
The delivery of the capital programme allows the housing stock managed by Wolverhampton Homes to be improved and well maintained for our customers. This includes:
- estate-based regeneration (e.g., Heath Town refurbishments)
- high-rise infrastructure and building safety programme (e.g. Merry Hill and Graiseley Estate’s)
- whole house energy efficiency retrofit programme to our non-traditionally constructed homes
- major refurbishments to empty homes (voids)
- internal decent homes standard programmes (e.g. kitchen and bathroom replacements)
- re-roofing programmes
- heating replacement programmes
We deliver the Council’s capital programme to enhance our community and provide safe and secure homes for our customers. The programme ensures that our housing assets perform as they should, and we ensure compliance against a wide range of legislation and the regulation. A well planned and managed capital programme ensures customers have access to well-maintained and safe homes.
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How this benefits customers
The capital works delivers value to our customers by providing better quality of homes through schemes such as the internal decency programme (replacing your kitchen and bathroom). We are also providing customers with safer homes in high-risk buildings through extensive fire safety works and installation of sprinklers.
Completing thermal efficiency works to the Council’s housing stock ensures they are warm and more energy-efficient for our customers.
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What customers can expect
We will always consult with you before carrying out any major works or improvements to your home and contact you in advance to arrange suitable appointments when we need access. We might visit in advance of the work starting to carry out surveys. We will always communicate with you through letters, emails and telephone.
You can expect us to:
- manage customer expectations and communicate with you throughout the construction process
- keep customers at the heart of all decision-making
- provide a good quality home and neighbourhood following our work
- treat you with respect, backed by a strong consumer regulator and improved consumer standards
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How we measure success
Our construction partners are committed to upholding the highest standards of service for our customers. By closely tracking key performance indicators (KPIs) related to tenant satisfaction, responsiveness and service quality, we ensure compliance with the Consumer Standards. Through regular reviews and continuous improvements, we aim to deliver an exceptional customer experience with accountability and timely resolution of any concerns.
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How we continue to improve
Our partners review the customer satisfaction survey data every quarter and identify any opportunities to see where improvements can be made, based on customer feedback.
The team keeps up to date with all best practice and legislation relating to fire safety, building regulations and policy updates. It is actively reviewing how the team can work in your home while maintaining high standards.
- How the team's work fits within the Consumer Standards