Our 30 Tenancy Officers who are responsible for delivering our tenancy management service, will be taking on the role of ‘estate custodian’.
At Wolverhampton Homes we’re on a journey, moving our service from #goodtogreat. With this goal in mind, our Tenancy Officers will be adopting an ‘estate custodian’ way of working, by being the ‘go to’ person when it comes to neighbourhood questions and concerns.
Launched 29 January 2019, we trialled the initiative in the Whitmore Reans area, the Bradley area of Bilston and in the Castlebridge Gardens area of Wednesfield. From 18 June 2019, after the success of the trial, it was rolled out city wide.
Our dedicated Tenancy Officers know our customers best as they’re out and about on the estates we manage every single day, visiting people in their communities and in their homes, talking to them about a range of tenancy matters and ensuring that they get any support they may need to manage their homes.
It’s important to us that our customers know their Tenancy Officer and come to see them as their main contact for any questions or concerns they might have in relation to their home and their neighbourhood.
To ensure our Tenancy Officers are ready and able to take on the role of estate custodian, we’re working with them to improve their knowledge of tenancy and property related matters, so that they’re able to answer most customer enquiries at first point of contact, as well as being able to show customers how to use our self-serve facility on our website and provide help in reporting repairs if they don’t have access to the internet.
Tenancy Officers are committed to keeping in touch with customers who have outstanding concerns to ensure they receive updates until any problems are fully resolved to their satisfaction.
- Last Updated: Tuesday, 07 January 2020 16:07
- Published: Tuesday, 26 February 2019 13:25