Wolverhampton Homes has launched a virtual video inspection for damp and mould issues, offering another way for customers to get the support they need in their homes.
As part of our ongoing commitment to improving services, a video inspection will enable us to carry out investigations remotely.
Benefits to you:
- More accessible – ideal for vulnerable customers who want to minimise contact
- More convenient – no waiting at home for long appointment slots
- Secure – two-way sharing of files, guides and photos helps customers and Wolverhampton Homes to exchange key information quickly
- Streamlined – resolve issues efficiently and schedule follow-up calls immediately
- Recorded evidence – video calls are saved, providing reliable records for decision-making and case reviews
- Automated outcome reports – summaries are generated and shared with customers
- Interactive support – capturing screenshots and drawing on-screen in real time will help to pinpoint issues clearly during the call
Of course, we will continue to offer in-person appointments to those of you who want them.
Customers who need support with damp and mould issues should contact Wolverhampton Homes to arrange their video inspection appointment by contacting us.