Your one touch solution to an improved housing experience
We are excited to launch our upgraded My Account online platform via our new customer app. We have listened to your feedback, in how you want to engage with us, bringing you a world of convenience and accessibility right to your fingertips.
What does this mean for you as our customers?
📱 Going digital: The My Account app is available from your mobile, tablet, or PC, making it even easier for you to pay your rent or book a repair, at a time and place to suit you.
🔨 Repairs at your fingertips: The new My Account simplifies the process, giving you the freedom to manage repairs with easy to use online repairs bookings and cancellations.
🏠 Register or bid for housing: With an improved customer experience, registering or bidding for a home has never been easier. Register to apply, and manage your weekly bids or view outcomes of previously available properties.
💬 Stay connected: The built-in messaging tool is your direct line to Wolverhampton Homes should you need to speak to us directly.
🔒 Data in your hands: Your personal details matter. With My Account, you can manage and update your details, giving you more control over your data.
🔔 Never miss a beat: With push notifications and an alert system, My Account keeps you in the loop, with optional alerts and reminders about your account.
📊 Your voice shapes the future: Your insights matter! My Account's surveys and campaigns capture your valued feedback, as well as helping us to shape and improve future versions of the app to better suit your needs.
📱 Available to download on all platforms: My Account - available across all major mobile app stores, including Google Play Store and Apple iOS, or through our website. No matter which device you prefer, My Account is ready to assist you anytime, anywhere.
Launching 27 November 2023
All customers will need to register for the new online system, My Account - whether you are a new or existing customer. This will allow you to get the best use of the app.