Listen and Translate

All homes are let to our "lettable standard", this is the standard you can expect when you move into your new home. This Lettable Standard was developed following consultation with tenants.

We will make sure your new home is clean, safe, secure and in reasonable repair.  We will also let you know if there are any planned repairs or improvements to your new home.

Standards you can expect in your new home

We will clean the property before you move in and the property will be in a presentable condition.

 This means we will:

  • Clean kitchen units and worktops.
  • Wash down all paintwork.
  • Clean windows (internally).
  • Clean and disinfect sinks, toilets, baths and wash hand basins.
  • Sweep and clean all floors.
  • Clear rubbish from the property including gardens, outbuildings and communal areas.
  • Sheds or outbuildings that are unsafe will be removed.

Your home will be safe

This means we will:

  • Complete the required gas and electrical safety checks and give you a copy of the safety certificate.
  • Repair or replace missing or unsafe flooring and floor treads on stairs.
  • Repair or replace missing, or damaged, handrails.
  • Remove polystyrene ceiling tiles from kitchens, halls, stairs and landing ceilings.
  • Replace missing or damaged glazing.
  • Inspect for possible asbestos and, if found, take action to remove it or make it safe.
  • Remove alterations or fixtures and fittings, made by previous tenants that do not meet our standards. Alterations left in place will be made safe. You will be given the choice of keeping these alterations or requesting that they are removed at the time of the viewing. If you choose to keep these fixtures or fittings you may be responsible for maintaining them.
  • Normally remove garden ponds. Occasionally, due to environmental issues, we may be required to leave a pond in place. We will let you know this when you view the property.

Your home will be secure

This means we will:

  • Change door locks on all properties wherever possible. A minimum of two keys will be supplied for all locks, including lockable windows.
  • Install a battery or a hard-wired (electric) smoke alarm.
  • Ensure rear gates at your property will be safe and secured with a bolt.
  • Replace missing fencing, forming a boundary between open land such as railway lines or canals. Fencing or gates between properties which are found to be unsafe will be removed. They will normally be replaced as part of our planned fencing programme

Your home will be in reasonable repair

This means we will:

  • Complete major structural works before you move in.
  • Ensure that doors and windows will open and close correctly.
  • Ensure that kitchen and bathroom fittings are usable and fit for purpose.
  • Maintain washable floor coverings in kitchens and bathrooms (where previously provided).
  • Ensure that there is a either a gas or electrical cooker supply. 
  • Supply plumbing connections for washing machines where possible.
  • Ensure taps and plumbing is working and free from visible leaks and blockages.
  • Ensure gullies and grids are clean and free from obstruction.
  • Explain how to operate the heating system during your gas test and commission.
  • Ensure visible plaster work is in a satisfactory condition. (If you find damaged plaster when you redecorate, contact us for advice.)
  • Ensure that the property is wind and weather tight.
  • Ensure that gardens are strimmed and left manageable. (This may be done after the start of your tenancy, depending on the condition.)

Moving in

Once you have signed for your property we expect you to move into your new home straight away. Your Tenancy Officer will make an appointment to visit you to make sure you have settled in. You must tell us immediately if you are not able to move in for any reason.  If you fail to move in, any housing benefit entitlement will be delayed and you could fall into arrears with your rent.

Central heating test

When you have your gas and electricity supplies in place, your central heating will need to be tested and commissioned to make sure it is working correctly.  Please contact us for an appointment.

Electrical test following a “Dead Test”

Sometimes, we may need to do a another electrical test once you have an account with your electricity supplier. Please ring the Voids Team on 01902 552886, to arrange to have your electricity supply reconnected once you have power to the meter.


We want you to make your home your own, so you can decorate and make some home improvements. Decorating vouchers are not usually available except in exceptional circumstances. If you are eligible for a voucher, your Void Inspector will decide how much you will get.

Easing Doors

If any of your doors need easing after you've had carpets fitted, you will need to arrange this yourself and at your own cost. 

Home contents insurance

We do not insure your belongings and you are strongly advised to arrange your own home contents insurance. 

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