Standards for Involvement
Wolverhampton Homes is committed to meeting National standards set out by the Homes and Community Agency(HCA)
The HCA requirements for tenant involvement and empowerment are:
Involvement and Empowerment
Registered providers shall ensure that tenants are given a wide range of opportunities to influence and be involved in:
- the formulation of their landlord’s housing related policies and strategic priorities
- the making of decisions about how housing related services are delivered, including the setting of service standards
- the scrutiny of their landlord’s performance and the making of recommendations to their landlord about how performance might be improved
- the management of their homes, where applicable
- the management of repair and maintenance services, such as commissioning and undertaking a range of repair tasks, as agreed with landlords, and the sharing in savings made, and
- agreeing local offers for service delivery
The Tenant Involvement Statement and Agreement(TISA) sets out how Wolverhampton Homes involve tenants and leaseholders so that we meet the standards above and enable tenants to give us their views, opinions and priorities.
The Aims set out in the Tenant Involvement Statement and Agreement are:
- Wolverhampton Homes treats tenant involvement as essential in planning, delivering, reviewing and improving all its services; we meet challenges in partnership with our tenants.
- Wolverhampton Homes provides a wide range of opportunities for tenants of any age, race, gender, religion, sexual orientation, or who have a disability, are vulnerable, pregnant/on maternity, undergoing gender reassignment, married or in civil partnerships, to get involved in all Wolverhampton Homes services, activities and planning and make a positive contribution in whatever way they choose.
- Tenants know what to expect of Wolverhampton Homes’ services and whether it is meeting its’ commitments. They are able to hold Wolverhampton Homes to account if the company has not met its commitments to improve housing services and provide value for money.
- Tenants are encouraged, enabled and empowered to build and maintain a sense of community spirit and pride, both on their estate and as a Wolverhampton Homes/City of Wolverhampton Council tenant generally.
- Tenants are clear what impact tenant involvement has, and how it influences decisions resulting in positive outcomes that benefit tenants.
Codes of conduct
To encourage useful and effective feedback, we have developed a range of standards for involvement.
If you have any questions or would like to report an issue, please use our online forms.
Don't forget you can use web chat to contact us during office hours and we will reply straight away.
Please choose the best form for your query:
Housing application or bidding questions (Homes in the City)
For all other questions, please use the form below:
- Last Updated: Friday, 23 November 2018 13:11