If you're one of our tenants, then we carry out most repairs to your home.

You need to report repairs to us straightaway, especially if it involves blocked drains, leaks from pipes and any problems with the structure of your home. 

There are some repairs which are your repsonsibility, these are listed in your tenancy agreement - or more details of these please read our repairs categories page.  

How to report repairs

Reporting repairs online is easy - the best way to do it is through your  Do it Online account anytime, day or night and choose your repair appointment. When you book online you'll be offered the first available appointment - usually within one or two days, if that's not convenient you can choose another one. 

Report a repair online

If you need help, this video shows you how to book your repair online:

Telephone: 01902 556789 for emergency repairs


Out of hours emergency repairs

Emergency out of hours: 01902 552999

The following times are out of hours:
Monday to Friday, 5pm to 8.30am
Weekends and bank holidays.

If You Smell Gas

Call the national gas emergency number: 0800 111 999

  • DO NOT smoke or strike any matches
  • DO NOT turn electrical equipment or switches on or off
  • DO put out all naked flames
  • DO open doors and windows
  • DO keep away from the affected areas
  • DO if possible turn off the gas at the meter

Under no circumstances should you interfere with, or repair gas equipment yourself. For more information about gas safety, visit the National Grid website.

Your feedback

Give us your feedback on your repairs experience by filling in this short response repairs online survey.

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