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If you're one of our tenants, then we carry out most repairs to your home.

You need to report repairs to us straightaway, especially if it involves blocked drains, leaks from pipes or any structural problems. 

There are some repairs which are your responsibility; these are listed in your tenancy agreement, or for more information please read our repairs categories page.  

How to report repairs

The fastest way to report repairs is online, through My Account. It's quick and easy to use. Through My Account, you can also check your repairs history. Just click on the button below. 

My Account

Please note that online repairs reporting is not currently available. For more information about this and changes to our other services, please click here or visit

Alternatively, you can report repairs over the phone on 01902 556789. 

Out of hours emergency repairs

Emergency out of hours: 01902 552999

The following times are out of hours:
Monday to Friday, 5pm to 8.30am
Weekends and bank holidays.

If You Smell Gas

Call the national gas emergency number: 0800 111 999

  • DO NOT smoke or strike any matches
  • DO NOT turn electrical equipment or switches on or off
  • DO put out all naked flames
  • DO open doors and windows
  • DO keep away from the affected areas
  • DO if possible turn off the gas at the meter

Under no circumstances should you interfere with, or repair gas equipment yourself. For more information about gas safety, visit the National Grid website.

Your feedback

Give us your feedback on your repairs experience by filling in this short response repairs online survey.

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