If you're one of our tenants, then we carry out most repairs to your home.

You need to report repairs to us straightaway, especially if it involves blocked drains, leaks from pipes and any problems with the structure of your home. 

There are some repairs which are your repsonsibility, these are listed in your tenancy agreement - or more details of these please read our repairs categories page.  

How to report repairs

Telephone: 01902 556789

We are currently in the process of upgrading our repairs appointments booking system, so our online service is not available at the moment. In the meantime you can view a history of repairs logged against your current tenancy through our new online service - 'My Account'. If you haven't signed up already please follow this link.

My Account

Out of hours emergency repairs

Emergency out of hours: 01902 552999

The following times are out of hours:
Monday to Friday, 5pm to 8.30am
Weekends and bank holidays.

If You Smell Gas

Call the national gas emergency number: 0800 111 999

  • DO NOT smoke or strike any matches
  • DO NOT turn electrical equipment or switches on or off
  • DO put out all naked flames
  • DO open doors and windows
  • DO keep away from the affected areas
  • DO if possible turn off the gas at the meter

Under no circumstances should you interfere with, or repair gas equipment yourself. For more information about gas safety, visit the National Grid website.

Your feedback

Give us your feedback on your repairs experience by filling in this short response repairs online survey.

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