Telephone: 01902 556789 for emergency repairs
If you're one of our tenants, then we carry out most repairs to your home.
You need to report repairs to us straightaway, especially if it involves blocked drains, leaks from pipes and any problems with the structure of your home.
There are some repairs which are your repsonsibility, these are listed in your tenancy agreement - or more details of these please read our repairs categories page.
Reporting repairs online is easy - you can do it through your Do it Online account anytime, day or night and choose your repair appointment. You can even check the status of your repairs.
Emergency out of hours: 01902 552999
The following times are out of hours:
Monday to Friday, 5pm to 8.30am
Weekends and bank holidays.
Call the national gas emergency number (0800 111 999):
Under no circumstances should you interfere with, or repair gas equipment yourself. For more information about gas safety, visit the National Grid website.
Give us your feedback on your repairs experience by filling in this short response repairs online survey.