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What do we mean by Safeguarding?

Safeguarding means protecting and ensuring support and care is given to those who are particularly vulnerable to abuse or neglect. This could be due to their age; i.e. the elderly or young, physical or mental ability or ill health.


Vulnerable Adults


Domestic abuse


Safeguarding Vulnerable Adults

A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves, protect themselves from abuse or from being exploited.

They could be vulnerable because they are old and frail, or have a sensory impairment, a disability, a mental health problem, or have some form of illness.

Abuse can happen in many ways. It can be physical, verbal, sexual, financial, neglect, discrimination or institutional.

If you think you are being abused or you suspect that someone you know may be the victim of abuse, you should contact 01902 551199.
In an emergency or if you think a criminal offence has taken place, the police should be informed immediately on 999.

For more information about Adult Safeguarding read our Adult Safeguarding Policy.

Safeguarding Children

Every person under the age of 18 is a child. Under Section 11 of the Children's Act 2004, we have a duty to safeguard children and promote their welfare.

If you think that a child is being harmed as a result of abuse or neglect, please report it. Keeping children safe is everyone's responsibility.

If a child is in immediate danger or being left alone contact the police or an ambulance on 999 and tell them that it is a possible Child Protection issue.
Contact Wolverhampton City Council's Children's Services team on 01902 555392

Advice and information regarding Safeguarding Children

If you want to discuss your concerns or are not sure if your concerns are justified, if you would like more information about issues like confidentiality or you would like to know what happens after you have reported your concerns, you should call Wolverhampton City Council's Children's Services team on 01902 555392

You can also get help and advice about safeguarding children by:

  • Calling Childline on 08001111
  • Calling the NSPCC Helpline on 0808 800 5000
  • Calling Wolverhampton City Council's Children's Services team: 01902 555392

For more information about Safeguarding Children read our Children and Young People Safeguarding Policy.

Domestic Abuse

What do we mean by Domestic Abuse?

Domestic abuse can be:

  • controlling, coercive or threatening behaviour
  • violence or abuse; this could include psychological, physical, sexual, financial, or emotional between:
    • current or previously intimate partners over the age of 16 regardless of gender or sexuality
    • family members over the age of 16; i.e. mother, father, son, daughter, brother, sister and grandparents, whether directly related, in-laws or step-family.

Victims of domestic abuse may need help from the safeguarding team. The safeguarding team will treat them with respect and dignity, and make sure that they get access to the best help available.

We are committed to offering help and support to any of our customers who are experiencing domestic violence by:

  • Listening to the person experiencing domestic abuse and working with them to help keep them safe
  • Prioritising cases to ensure those most in need are contacted as quickly as possible
  • Providing advice and information on keeping you safe in your own home, support agencies, emergency contacts, emergency accommodation and how to get independent legal advice

We will consider taking action against any tenant who commits or threatens to commit domestic abuse to anyone living in the dwelling. More information can be found in your tenancy agreement.

Please note that we also committed to supporting those that perpetrate domestic abuse, by helping them to manage their behaviour and sign-post them to support agencies. 

Support agencies that can help

  • The Haven, Wolverhampton – call 0800 0914 400 / email for specialist domestic abuse services for women in Wolverhampton.
  • Black Country Women's Aid - for those affected by rape, sexual violence, domestic violence and stalking. Call 0121 553 0090. A national helpline is also available at 0808 2000 247.  
  • Men’s Advice Line – call 0808 801 0327 for advice and support for men experiencing domestic abuse.
  • Galop – call 0800 999 5428 for help dealing with hate crime, sexual violence and domestic abuse for people who identify as gay, lesbian, transgender or bi-sexual. 
  • Wolverhampton Domestic Violence Forum (WDVF) – call 01902 572345 or email The forum hosts the multi-agency domestic violence team in Wolverhampton and can provide signposting and advice to agencies dealing with domestic abuse situations, to victims suffering domestic violence and abuse, and to perpetrators of abuse. The Forum also has a Criminal Justice DV Advisor and an Independent Sexual Violence Advisor who will accompany and support victims of domestic abuse and sexual violence at criminal court hearings. Translation and interpreting services are available
  • Karma Nirvana provide support to professionals and victims of forced marriage and honour based violence. They also provide education, training and deliver awareness roadshows - Call 0800 5999247.
  • Citizen’s Advice Bureau – the CAB offers support and guidance, debt advice and independent legal advice. Call 03444 111444 or email 
  • Wolverhampton Homes' Housing Options – out of hours call 01902 552999 or during office hours call 01902 556789. They can support with access to emergency accommodation. 
  • Wolverhampton Homes' Housing Outreach and Support - they are a community based team that provides support to a wide range of people experiencing difficulties that may affect their tenancy - call 01902 555760 or email 
  • West Midlands Police – call 101 or, in an emergency, 999.
  • Jericho House provides accommodation for homeless single women, aged 16 and over, with children. Call 01902 713693 or email
  • Muslim Women’s Network - a national Muslim women's organisation that works to improve the social justice and equality for Muslim women and girls. Visit their website or contact the network by mobile on 0303 999 5786 or on Freephone from UK landlines on 0800 999 5786. 

Other agencies who can help:

  • National Centre for Domestic Violence – call 0844 8044 999
  • Victim Support – call 0845 3030 900 (24 hours a day)
  • ChildLine – call 0800 11 11
  • The Samaritans – 08457 90 90 90
  • The Children’s Society – 0845 300 1128


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