Image of the Wolverhampton Safeguarding Team logo

What do we mean by Safeguarding?

Safeguarding means protecting and ensuring support and care is given to those who are particularly vulnerable to abuse or neglect. This could be due to their age (the elderly and the young), physical or mental ability or ill health.


Vulnerable Adults


Domestic abuse


Safeguarding Vulnerable Adults

A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves, protect themselves from abuse or from being exploited.

They could be vulnerable because they are old and frail, or have a sensory impairment, a disability, a mental health problem, or have some form of illness.

Abuse can happen in many ways. It can be physical, verbal, sexual, financial, neglect, discrimination or institutional.

If you think you are being abused or you suspect that someone you know may be the victim of abuse, you should contact 01902 551199.
In an emergency or where there is severe risk you should inform the Adult Care Access Point by calling 01902 551199.
If it appears that a criminal offence has taken place, the police should be informed immediately on 999.

For more information regarding Adult Safeguarding visit Wolverhampton City Council Adult Protection - our standards

Safeguarding Children

Every person under the age of 18 is a child. Under Section 11 of the Children's Act 2004, we have a duty to ensure that the work we do has regard to the need to safeguard children and promote their welfare.

If you think  that a child is being harmed as a result of abuse or neglect, please report it. Keeping children safe is everyone's responsibility.

If a child is in immediate danger or being left alone contact the police or an ambulance on 999 and tell them that it is a possible a Child Protection issue.
Contact Wolverhampton City Council's Duty and Assessment Team on 01902 555392

Advice/Information regarding Safeguarding Children

If you want to discuss your concerns or are not sure if your concerns are justified, if you would like more information about issues like confidentiality or you would like to know what happens after you have reported your concerns, you should call Wolverhampton City Council's Duty and Assessment Team on 01902 555392

You can also get help and advice about safeguarding children by:

  • Calling Childline on 08001111
  • Calling the NSPCC Helpline on 0808 800 5000
  • Calling Wolverhampton City Council's Duty and Assessment Team: 01902 555392
  • Contacting  Wolverhampton Citizens Advice
  • Checking Wolverhampton LSCB Procedures

Domestic Abuse

What do we mean by Domestic Abuse?

Domestic abuse can be:

  • controlling, coercive or threatening behaviour
  • violence or abuse (psychological; physical; sexual; financial; emotional) between:
    • current or previously intimate partners over the age of 16 regardless of gender or sexuality
    • family members over the age of 16 (eg. mother, father, son, daughter, brother, sister and grandparents, whether directly related, in-laws or step-family.)

Victims of domestic abuse need help from the safeguarding team to make sure that they get access to the best help, are treated with dignity and respect, and are supported to achieve the best results for them.

We are committed to offering help and support to any of our tenants who are suffering from domestic violence by:

  • Dealing with domestic abuse from the victim's point of view confidentially
  • Offering an interview within the same or next working day of an initial report of domestic abuse
  • Investigating all complaints promptly and taking appropriate action, including possible legal action
  • Providing advice and information on support agencies, emergency contacts, emergency accommodation, re-housing options and how to get independent legal advice
  • Supporting people who wish to remain in their own home

Domestic abuse is grounds for possession of a secure and introductory tenancy. We will consider taking action against any tenant who commits or threatens to commit domestic abuse to anyone living in the dwelling. (See your tenancy agreement for further details.)

Support agencies that can help

  • The Haven, Wolverhampton – call 0800 0914 400 / email for specialise domestic abuse services for women and men in Wolverhampton.  Together with partner agencies, The Haven offers a range of advice and support (eg with solicitors, at Court, with housing), undertake safety planning, provide financial advice, and/or assist with accessing a refuge is appropriate.  Translation and interpretation services are available
  • National Domestic Violence 24 hour advice line run by Women’s Aid – call 0808 2000 247 for advice, support and signposting to women victims of domestic abuse
  • Men’s Advice Line – call 0808 801 0327 for advice and support for men experiencing domestic abuse
  • The Mankind Initiative – call 0870 794 4124 for help for male victims of domestic abuse to access a refuse
  • Broken Rainbow – call 08452 604460 for help for domestic abuse victims, specifically those in gay, lesbian, transgender and bi-sexual relationships
  • Wolverhampton Domestic Violence Forum (WDVF) – call 01902 572345 or email  The Forum hosts the multi-agency domestic violence team in the city of Wolverhampton and can provide signposting and advice to agencies dealing with domestic abuse situations, to victims suffering domestic violence and abuse, and to perpetrators of abuse.  The Forum also has a MARAC Coordinator, a Criminal Justice DV Advisor, and an Independent Sexual Violence Advisor who will accompany and support victims of domestic abuse and sexual violence at criminal court hearings.  Translation and interpreting services are available
  • Karma Nirvana is a national organisation based in Derby providing support to professionals and victims of forced marriage and honour based violence.  They also provide education, training and roadshow-raising awareness sessions.  Call 0800 5999247
  • Steps to Change – call 01902 428447.  A self-referral programme for men wanting to stop their controlling and/or abusive behaviour
  • Respect is a national membership organisation that develops, delivers and supports effective services for male and female perpetrators of domestic violence, young people who use violence and abuse at home and in their relationships, and male victims of domestic violence
  • SAYA Multi-Lingual Help Line – call 01922 491619 (between 9am – 5pm) or 0800 389 6990 (24 hours a day) for domestic abuse information and support in Bengali, Guajarati, Hindu, Punjabi and Urdu
  • Citizen’s Advice Bureau – the CAB offers support and guidance, debt advice and independent legal advice.  Call 01902 572211 or email
  • Wolverhampton Council Supported Emergency Accommodation – out of hours call 01902 552999 or during office hours call 01902 554747.  The unit can assist with refuge accommodation and provides a supportive environment which is safe and secure
  • Wolverhampton City Council Housing Outreach Team provides floating support services to a wide range of people including those with a disability, older people, those with addiction/mental health issues, young people, women affected by domestic violence.  The team will support all those who have a housing support need.  Call 01902 553176 or email  The team are based at the Civic Centre, St Peter’s Square, Wolverhampton WV1 1RT
  • West Midlands Police – call 101 or, in an emergency, 999.  The police have Domestic Abuse Officers who can offer practical advice and suppor
  • Jericho House provides accommodation for homeless single women (aged 16 and over) with dependent children.  Call 01902 713693 or email
  • Wolverhampton Homes Housing Support Team can provide signposting to partner agencies and also advise on housing-related issues for tenants who are victims of domestic abuse and live in a property managed by Wolverhampton Homes or if they are applying for accommodation with Wolverhampton Homes.  The Housing Support Team can be contacted via Homes Direct 01902 556789 or email
  • Muslim Women’s Network - Muslim Women's Network UK (MWNUK) is the only national Muslim women's organisation in Britain.  It works to improve the social justice and equality for Muslim women and girls.  Visit their website or Contact the network by mobile on 0303 999 5786 or on Freephone from UK landlines on 0800 999 5786. 

Other agencies who can help:

  • National Centre for Domestic Violence – call 0844 8044 999
  • Crimestoppers – call 0800 555 111
  • Victim Support – call 0845 3030 900 (24 hours a day)
  • ChildLine – call 0800 11 11
  • The Samaritans – 08457 90 90 90
  • The Children’s Society – 0845 300 1128


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