Picture of a customer using a tablet PC to report a repair online

We’re committed to providing you with fast and effective customer service through our Homes Direct team.

Get Online

It’s easy to book an appointment for a repair, check previously reported repairs, make payments and check your rent account online but if you want to call us, our Homes Direct team are available from:

Monday to Friday:  8.30am – 5pm

Outside of these hours, emergency repairs can be reported on 01902 552999.

When emergencies are reported to us outside of our normal working hours, we aim to attend within 24 hours. The out of hours service are unable to give you updates on your repairs you’ve already reported – to get updates, you need to contact us during normal office hours or check for yourself using your online account.

We’ve got advisors who speak different languages and we have access to interpretation services. If you need this service, just ask.

Webchat is also available 24 hours 7 days a week, where staff are on hand to deal with your questions and queries.

For Housing Benefit and Council Tax Support enquiries, you need to call City Direct on 01902 551166.

Homes Direct Services:

If you need to call us and you know which option you would like, you can press the option number without having to wait for the whole message:

  1. To make a card payment to us over the phone
  2. Rents and arrears
  3. Repairs - report and enquire about repairs to homes we manage
  4. Homes in the City and lettings
  5. Housing Benefits and Council Tax (you will be transferred to the council's call centre)
  6. Housing options and homelessness
  7. All other enquiries

Please note: To help us improve the service we deliver, we record all calls to both the emergency out of hours service and Homes Direct.

 
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