How to Create your new online account

Reminder: Please be aware that your current self-serve details will not work with the new self-serve system, called 'My Account'. You will need to re-register before being able to use the new system.

Below we have listed some advice to help you register for your ‘My Account’.

Details required


The details you will need to set up your new 'My Account' are as follows:

1. Email Address Please ensure that you use a valid email address that you can access and use throughout the registration process. This will also be used to login to your new online account.

2. Payment Reference: This is your reference number that identifies your rent account. This number will appear on all of your rent statements. Your Payment Reference is a 7 digit combination that will end in an alphabetic character. If you need help obtaining your Payment Reference, please get in touch with any member of our Homes Direct team. 

Other details you will need are:

  • First Name
  • Last Name
  • Date of Birth

All the details needed are verified against our internal records upon registration. Please ensure all your details are up to date to make sure everything goes smoothly.

Step One: Creating your online account


To access 'My Account' please click the link below:

My Account

Create an account: Once you have successfully landed on the 'My Account' screen, please scroll to the bottom of the page and click the 'Create an account' button.

This will then lead you through to the 'Register' page. At this stage of the signing up process you will need:


Email Address: Please ensure that you use a valid email address

Password: Please ensure you follow the password requirements carefully


Upon completing the registration process please click the 'Next' button.


Register 'Check Email'

  • The system will then flag up an alert screen, telling you that an email has been sent to your email address. Please ensure you check your spam and junk email folders.
  • Please make sure you use the link provided in the email within 1 hour. The link will expire after 1 hour and you will need to complete the registration process again.

Step Two: Email Confirmation of your details


Click the 'Complete Registration' button

Upon clicking the ‘complete registration’ button in the email recieved, you will be redirected to a new page to validate your details.

Step Three: Register Details


You have now been redirected to the 'Register Details' page.

Details you will require are as follows: 

  • Payment Reference
  • First Name
  • Last Name
  • Date of Birth

Please select 'Payment Reference' from the drop down menu provided. Please ensure you select this option else the registration process will not work.

Please continue by adding your details into the required fields. Please ensure that your details are accurate and correct.

Accepting the terms of agreement: Please ensure you accept and tick the 'terms' in order to progress. Once you have agreed to the 'Terms' please click the 'Finish' button.

Step Four: Successful completion of registration process


Congratulations! You have successfully completed the registration process for your new online account.

  • Check your repairs
  • Check your account balances
  • Check and update your contact details
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