Service Charges are made up of the following costs:

Ground Rent

As your property is leasehold you have to pay a ground rent. This is a nominal figure you pay to the landlord who retains ownership of the freehold. All leaseholders pay £10 per year which is invoiced, in advance, on the anniversary of the Right to Buy completion date.

Services, Management Fee and Building Insurance

Every year on or around 1st April, you will receive an invoice for services, management and insurance for the next year.

Services

Depending on the block and estate services may include the following:

  • Supply of communal lighting
  • Caretaking/Concierge service
  • Grounds maintenance
  • District Heating (Heath Town and New Park Village only)
  • Digital TV Aerial
  • Annual servicing of lifts and fire fighting equipment
  • Communal area cleaning
  • Communal area window cleaning

Your percentage contribution is based on actual figures received from our suppliers and contractors and employee salaries if applicable.

Management Fee

This is the charge for managing all aspects of your lease. It covers work provided by us and council departments (for example the Department of Resources and Support for arranging the block insurance policy). The charge you pay towards management is dependant on your lease.

Building Insurance

Under the terms of your lease your buildings insurance, including accidental damage to fixtures and fittings, is provided by City of Wolverhampton Council and is included in your service charge invoice. We’ve negotiated a really competitive price with Protector.

If you need to make a claim please contact 0161 274 9077 (from 21st May 2018). This number applies to all calls, both during and outside working hours. You will need to quote the policy number which will be stated on the documents you have received from the provider, however if you need confirmation of the policy number, please get in touch with us.

Please remember that if there are arrears on your service charge account and there isn’t an agreed payment plan in place, your buildings insurance would be deemed void in the event of a claim. In addition, if you have a mortgage in place, service charge arrears may have implications on your agreement with your mortgage lender.

For more information read our problems paying your invoice webpage.

Charges for maintenance 

We have a duty to maintain our flatted estates to a good standard. If we do not spend money on maintenance the flats could deteriorate and fall into disrepair which could result in a less pleasant environment to live in.

We appreciate that a proportion of the money we spend has to be re-charged to leaseholders and that in some instances leaseholders may prefer that we did not have to spend any money at all. If we did not spend money on maintenance we would be failing in our duty as Managing Agent for the Landlord and your investment in your home could suffer.

The costs we will ask you to contribute towards will depend on your location and type of property and will depend on what services are provided to your block and estate.

When we carry out works, the full cost of those works is divided between the number of properties on the estate or in the block, irrespective of how many of you are leaseholders. For instance, if we were to repair the roof on a block of four properties, costing £100, each leaseholder would be charged £25. 

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