Report a repair
The fastest way to report your repairs is by contacting us.
Our contact centre, Homes Direct, is open between the hours of 8:30am and 5pm, Monday to Friday.
You can still report urgent repairs to us after 5pm and during weekends and bank holidays, by contacting our out of hours emergency team:
- 01902 552999
You can view and update your account details with My Account.
How long will my repair take?
Emergency repairs are completed within 24 hours, and sometimes sooner. We class a repair as being an emergency if it causes or is likely to cause a health and safety risk.
We aim to complete all routine repairs within 20 days at a time to suit you.
These are larger, non-urgent repairs, such as plastering a big area of wall. We aim to complete programmed repairs within 90 days.