Believing in accessibility for all

Report a repair

The fastest way to report your repairs is by contacting us.

Our contact centre, Homes Direct, is open between the hours of 8:30am and 5pm, Monday to Friday.

You can still report urgent repairs to us after 5pm and during weekends and bank holidays, by contacting our out of hours emergency team:

  • 01902 552999
  • webchat

How long will my repair take?

Emergency repairs are completed within 24 hours, and sometimes sooner. We class a repair as being an emergency if it causes or is likely to cause a healthy and safety risk.

We aim to complete all routine repairs within 20 days at a time to suit you.

These are larger, non-urgent repairs, such as plastering a big area of wall. We aim to complete programmed repairs within 90 days.