At WH, we are committed to putting customers at the heart of everything we do. To help provide relevant information at your first point of contact, below we have highlighted how best to contact us and the support available. We hope you find this information useful.
How best to contact us
- My Account - If you want to check your rent balance, report or check the status of a repair, or update your contact details, you can do so through the customer app. Housing applicants can also bid for a home.
- ASB - If you are contacting us to report ASB, you can do so through the reporting ASB form.
- Leaseholders – If you would like leasehold specific information, please view the tailored section on our website.
- Bin services - If you have an enquiry about bin services - this is managed through the council.
- General enquiries - For all other enquiries related to Wolverhampton Homes, you can view our website and tell us about your query.
Help and support
- Money Smart and Energy Wise teams – The team offer money and energy advice to help you in your homes.
- Tenancy and Leasehold Manager – You can search for your local Tenancy and Leasehold Manager on our website.
- Resident Engagement Officers - Our officers support friendship groups, attend community drop-ins, lead Let’s Talk sessions and help you to have your say on our services.